The #1 Site for Internships and Entry Level Jobs - search all Internships and Entry Level jobs.

Work From Home Technical Support Representative

Job Description

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.



About the Company


 


Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.



We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.



Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people’s lives and make the world a better place.



Your Impact


Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond from the comforts of your own home. Working in a collaborative and engaging virtual environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.  In addition to convenience, working from home provides the added benefits of:


  • Eliminating the cost, stress, and time of your daily commute

  • Reduce stress levels that are common when working in a typical office environment

  • Produce a more flexible work schedule

Job Requirements

Your Responsibilities



•        Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner



•        Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience



•        Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue



•        Work with confidential customer information and treat it sensitively



•        Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge



•        Use software to source and input customer data accurately as related to the inquiry


Requirements



•        Over 18 years of age


Soft Skills:



•        Ability to listen to and understand callers’ concerns



•        Ability to read and write in English clearly

Job Snapshot

Location US-NC-Charlotte
Employment Type Full-Time Employee
Pay Type Year
Pay Rate $77,700.00 - $109,100.00 /Year
Store Type Telecommunications
Other Compensation: 0
Apply

Company Overview

Teleperformance - Niche

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-NC-Charlotte
Snapshot
Teleperformance - Niche
Company:
US-NC-Charlotte
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
$77,700.00 - $109,100.00 /Year
Pay Rate:
Telecommunications
Store Type:

Job Description

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.



About the Company


 


Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.



We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.



Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people’s lives and make the world a better place.



Your Impact


Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond from the comforts of your own home. Working in a collaborative and engaging virtual environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.  In addition to convenience, working from home provides the added benefits of:


  • Eliminating the cost, stress, and time of your daily commute

  • Reduce stress levels that are common when working in a typical office environment

  • Produce a more flexible work schedule

Job Requirements

Your Responsibilities



•        Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner



•        Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience



•        Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue



•        Work with confidential customer information and treat it sensitively



•        Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge



•        Use software to source and input customer data accurately as related to the inquiry


Requirements



•        Over 18 years of age


Soft Skills:



•        Ability to listen to and understand callers’ concerns



•        Ability to read and write in English clearly

Mxk07x6kknd1z74sfnb
CareerRookie Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using careerrookie.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Work From Home Technical Support Representative Apply now