ESSENTIAL DUTIES AND RESPONSIBILITIES:
Support and maintain the firm's voice network, Cisco ASA Firewalls, Cisco IOS/NX-OS Switches, IPS/IDS, Riverbed Steelhead WAN accelerators, Solar Winds monitoring platform, LAN/WAN/WLAN infrastructure and all associated sub-systems.
Perform system maintenance in accordance with established schedules and best practices.
Monitor, secure, identify and qualify system patches/updates for consideration.
Install, update, and maintain supported systems.
Evaluate, recommend and implement improvements in network and voice systems.
Perform risk assessments and security audits, report findings and take corrective actions.
Collaboration & Customer Service
Assist Network Operations teams to provide third level support for assigned systems and applications.
Assist as needed in the day-to-day maintenance of the systems supported by the Network Operations team.
Collaborate with the all groups on network, voice and security based projects.
Contribute to written material including Knowledge Base articles, design documents, and other material as needed.
Handle tickets escalated from the Help Desk in a timely manner.
Work extended hours and be on call, as assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND COMPETENCIES:
Ability to read, comprehend and follow instructions.
Strong service orientation and an ability to establish and maintain effective working relationships with peers, management and outside business partners.
Demonstrated technical knowledge and expertise in the operations of Avaya and/or Cisco Voice systems.
Demonstrated technical knowledge and expertise in the administration of Cisco LAN/WAN/WLAN infrastructure.
Expertise on any five or more of the following technologies:
- Enterprise Firewalls
- Enterprise Wireless Networks
- Cisco Nexus
- Cisco IOS
- Avaya/Cisco voice systems
- IP Videoconferencing
- WAN Accelerators
Proven ability to handle multiple priorities and adjust to changing priorities in a professional manner.
Willingness and ability to assume new tasks and responsibilities.
Proven ability to maintain and update technical knowledge and skills.
Ability to work well under pressure, facilitate solutions and meet deadlines and milestones for projects assigned.
Demonstrated ability to maintain high ethical standards and strict confidentiality of all information on the network.
Commitment to the office and firm.
Commitment to teamwork.
Commitment to professional growth and development.
EDUCATIONAL QUALIFICATIONS/JOB EXPERIENCE REQUIREMENTS:
A 4-year college degree is preferred, however substantial experience can substitute for education