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Virtual Trainer

Job Description

To train new and existing employees on client projects.


Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (large class sizes: 35+)




• Supervise agents while in their training period.



•  Develop non-classroom communication and training materials



•  Coordinate New Hire, Progression & Enhancement Training activity



•  Assess participant and class performance



•  Participate in minor client interaction (include effective curriculum feedback and client visits)



•  Must be enthusiastic and comfortable in front of large groups of people



•  Must have demonstrated competency in speaking and writing



•  Must be able to work a flexible schedule



•  Able to coach employees one on one



•  Patience with all types of learners



• Through demonstrated individual performance, promote the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community.



• Perform other related duties and assignments as required and as assigned by supervisor or manager.



• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.



• Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately. 

Job Requirements

  • College degree or equivalent experience

  • Previous Customer Service / Sales / Technical support experience in person or in contact center environment

  • Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint, Access

  • Strong oral and written communication skills

  • Demonstrated ability in classroom leadership, classroom management, classroom organization.

  • Preferred:

  • 2 years of training experience

  • Understanding of Adult Learning Principles

  • Must be able to work a flexible schedule

  • Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community

  • Some travel may be required between contact centers and/or client site visits

Job Snapshot

Location US-AZ-Phoenix
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Telecommunications
Other Compensation: 0
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Company Overview

Teleperformance - Niche

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-AZ-Phoenix
Bob Adams
Snapshot
Teleperformance - Niche
Company:
US-AZ-Phoenix
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Telecommunications
Store Type:

Job Description

To train new and existing employees on client projects.


Deliver New Hire, Progression and Enhancement training on all aspects of client projects, including soft skills and technical skills (large class sizes: 35+)




• Supervise agents while in their training period.



•  Develop non-classroom communication and training materials



•  Coordinate New Hire, Progression & Enhancement Training activity



•  Assess participant and class performance



•  Participate in minor client interaction (include effective curriculum feedback and client visits)



•  Must be enthusiastic and comfortable in front of large groups of people



•  Must have demonstrated competency in speaking and writing



•  Must be able to work a flexible schedule



•  Able to coach employees one on one



•  Patience with all types of learners



• Through demonstrated individual performance, promote the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community.



• Perform other related duties and assignments as required and as assigned by supervisor or manager.



• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.



• Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately. 

Job Requirements

  • College degree or equivalent experience

  • Previous Customer Service / Sales / Technical support experience in person or in contact center environment

  • Strong computer skills, especially with Microsoft Office products to include: Word, Excel, PowerPoint, Access

  • Strong oral and written communication skills

  • Demonstrated ability in classroom leadership, classroom management, classroom organization.

  • Preferred:

  • 2 years of training experience

  • Understanding of Adult Learning Principles

  • Must be able to work a flexible schedule

  • Through demonstrated individual performance, promotes the highest standards of ethical and professional conduct in dealing with employees, vendors, customers and the community

  • Some travel may be required between contact centers and/or client site visits

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Virtual Trainer Apply now