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Technical Support Specialist

Job Description



POSITION PURPOSE AND SUMMARY

The Technical Support Specialist will perform a wide variety of support duties to include preparing and/or deploying equipment and providing hardware/software support related activities. Routine duties with moderate supervision following established procedures and deadlines will be performed. The Technical Support Specialist must use tact and judgment and preserve confidentiality of sensitive information.

DUTIES AND RESPONSIBILITIES

  1. Provide end user support to all staff and members.
  2. Provide incident management for technology issues.
  3. Prioritization of mission critical incidents over non-mission critical incidents.
  4. Escalate to appropriate Technology Services team member when necessary.
  5. Ensure incidents are resolved in a timely manner.
  6. Provide administrative support with various clerical duties periodically.
  7. Prepare and/or deploy equipment to staff and committee members.
  8. Provide hardware/software support for issued equipment.
  9. Assists with equipment preparation of committee meetings, conferences, and conventions.
  10. Assists in the implementation of department goals, objectives, policies, and procedures.
  11. Maintains equipment inventory.
  12. Performs other duties as required.



QUALIFICATIONS:

  1. 3+ years of experience working in an enterprise desktop support environment with software and hardware technical issues
  2. Excellent interpersonal and customer service skills
  3. Bachelor's degree in information systems or a related field. (Combination of associate degree in information systems and/or commensurate desktop support work experience also a consideration.)
  4. Familiarity and comfortability with hardware/ Software troubleshooting and repair skills on (PC's, Laptops, MAC's, Tablets, Mobile phones, Printers)
  5. Strong knowledge of Windows Operating systems, Office Suites, Active Directory and Exchange
  6. Strong understanding of VOIP, and general networking practices desired.
  7. Requires excellent judgment and outstanding customer service abilities to service end users.
  8. Self-motivated and the ability to function with minimal instruction.
  9. Strong interpersonal skills required to have clear and precise communication with end users during the incident management process.



WORKING CONDITIONS

  1. Work performed in an office environment.
  2. Must be able to travel to out-of-town meetings, regional conferences, national conventions and event locations.
  3. Performance of physical requirements -- exerting 10 pounds of force occasionally and negligible amounts of force frequently in lifting, carrying, pushing, pulling or otherwise documents, equipment, or other materials.
  4. Flexibility working after hours if needed.



Job Requirements

 

Job Snapshot

Location US-DC-Washington DC
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Information Technology
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Company Overview

Staffing Now

STAFFING NOW® is one of the fastest growing administrative recruitment services in the country. We specialize in matching administrative professionals with the right temporary or full-time job opportunities in a variety of clients in all industries. Staffing Now can help you build your career! SNI Companies®, the parent company of Staffing Now specializes in the placement of Accounting & Finance and IT candidates on a temporary and full-time basis through its Accounting Now and SNI Technology. Learn More

Contact Information

US-DC-Washington DC
Staffing Now
Snapshot
Staffing Now
Company:
US-DC-Washington DC
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Information Technology
Store Type:

Job Description



POSITION PURPOSE AND SUMMARY

The Technical Support Specialist will perform a wide variety of support duties to include preparing and/or deploying equipment and providing hardware/software support related activities. Routine duties with moderate supervision following established procedures and deadlines will be performed. The Technical Support Specialist must use tact and judgment and preserve confidentiality of sensitive information.

DUTIES AND RESPONSIBILITIES

  1. Provide end user support to all staff and members.
  2. Provide incident management for technology issues.
  3. Prioritization of mission critical incidents over non-mission critical incidents.
  4. Escalate to appropriate Technology Services team member when necessary.
  5. Ensure incidents are resolved in a timely manner.
  6. Provide administrative support with various clerical duties periodically.
  7. Prepare and/or deploy equipment to staff and committee members.
  8. Provide hardware/software support for issued equipment.
  9. Assists with equipment preparation of committee meetings, conferences, and conventions.
  10. Assists in the implementation of department goals, objectives, policies, and procedures.
  11. Maintains equipment inventory.
  12. Performs other duties as required.



QUALIFICATIONS:

  1. 3+ years of experience working in an enterprise desktop support environment with software and hardware technical issues
  2. Excellent interpersonal and customer service skills
  3. Bachelor's degree in information systems or a related field. (Combination of associate degree in information systems and/or commensurate desktop support work experience also a consideration.)
  4. Familiarity and comfortability with hardware/ Software troubleshooting and repair skills on (PC's, Laptops, MAC's, Tablets, Mobile phones, Printers)
  5. Strong knowledge of Windows Operating systems, Office Suites, Active Directory and Exchange
  6. Strong understanding of VOIP, and general networking practices desired.
  7. Requires excellent judgment and outstanding customer service abilities to service end users.
  8. Self-motivated and the ability to function with minimal instruction.
  9. Strong interpersonal skills required to have clear and precise communication with end users during the incident management process.



WORKING CONDITIONS

  1. Work performed in an office environment.
  2. Must be able to travel to out-of-town meetings, regional conferences, national conventions and event locations.
  3. Performance of physical requirements -- exerting 10 pounds of force occasionally and negligible amounts of force frequently in lifting, carrying, pushing, pulling or otherwise documents, equipment, or other materials.
  4. Flexibility working after hours if needed.



Job Requirements

 
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Technical Support Specialist Apply now