If you enjoy providing extraordinary technical support and solving customer issues, then you could be our next Technical Service Specialist at Welbilt's Frymaster facility.
We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers' Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market.We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.
As a Technical Service Specialist- you will provide technical support for incoming inquiries regarding service and repair issues with supported equipment in the field.
Reporting directly to the Sr Tech Service Specialist, this position is located in Shreveport, Louisiana*.
Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.
Work closely with Management, Customer Service, Sales, and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.
Warranty review of claims entered into the CPS system to determine if a warranty is accurate and meets the standards set by particular product brand.
Essential Job Functions:
Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers.
Identifies the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand.
Responds to routine correspondence requests for service assistance from Service Techs, Service agencies, Sales and customers.
Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.
Under direction of supervision and\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area.
Participate in on-call rotation supplying technical support to customers and service agencies after normal business hours.
- Minimum of a Technical Degree with a minimum of one year of experience servicing commercial foodservice or similar equipment is required. Will consider a high school diploma with a minimum of five years' same experience in lieu of degree required.
- Bilingual Spanish required.
- Familiar and able to work with Microsoft Office - Word, Excel and Outlook.
- Ability to communicate well and with tact verbally and in writing.
- Strong customer service skills - required.
Office setting,heavy phone and computer use.
Must be flexible.Ability to take on-call duty on a rotating basis for after-hours calls isrequired.
KitchenCare is our promiseto understand, meet and exceed expectations of our customers for the lifetimeof their business. KitchenCare starts with evaluation of operating needs,expands when equipment arrives on-site and continues for the lifecycle of theoperation. We support our customers in choosing the right products anddelivering a customizable level of service from our portfolio. ThroughKitchenCare, we empower each customer to manage their Welbilt equipment andtheir operation for a one-of-a kind lifetime experience in collaboration withWelbilt, delivering Performance for a lifetime. KitchenCare is a division of Welbilt, Inc.
Welbilt, Inc. provides theworld's top chefs, premier chain operators and growing independents withindustry-leading equipment and solutions. Our innovative products and solutionsare powered by our deep knowledge, operator insights, and culinary expertise.Our portfolio of award-winning product brands includes Cleveland™, Convotherm®,Crem™, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®,Merrychef® and Multiplex®. These product brands are supported by two servicebrands: FitKitchen®, our fully-integrated kitchen systems brand, andKitchenCare®, our aftermarket parts and service brand. Headquartered in theTampa Bay region of Florida, supported by over 5,800 employees and operating 17manufacturing facilities throughout the Americas, Europe and Asia, we sellthrough a global network of over 3,500 distributors and dealers in over 100countries. For more information, visit www.welbilt.com.