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Project Operations Associate

Job Description


Job Summary: The Project Operations Associate (POA) is responsible for ensuring the highest level of customer service

to external customers as well as corporate and field office employees. The POA is proficient in the management of customer accounts; this includes project reporting, funding reporting and collection of customer accounts receivable along with the maintenance of the projects & managing the inflow from T&E through OASIS to PSPC. Qualities include: building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace.


Essential Functions:


• Management of customer accounts, including but not limited to invoicing, collections, adjustments, customer service and working with clients to resolve outstanding issues


• Manage total accounts receivable with an aging in excess of $3.5 M


• Auditing account specific reports to ensure accurate billing and client specific information


• Support liaison between field offices and other corporate departments (CA, Delivery, Finance, and FSG)


• Responsible for gathering the necessary data to assist management with account specific decisions


• Review Agreement amendments/modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance Leadership


• Assists/supports fulfillment of contract deliverables, billing and cash collections.


• Detailed knowledge of Statement of Work (SOW) contracts/purchase order terms and conditions


• Onboarding of new clients and management of client specific billing arrangements (rates and procedures) and maintain compliance with these requirements.


• Utilize internal tools and customer tools to support Client requirements.


• Establish and maintain client documentation files


• Review and follow up on Audit results to ensure data integrity and compliance


• Confirm assigned projects/programs/contracts are closed out, accurate, and complete


• Oversee data governance of systems to ensure accurate reporting (Oasis and PSPC)



Minimum Education/Abilities/Skills:


• Strong organizational and analytical abilities


• Strong communication skills and work ethic


• Goal driven with problem solving skills


• Ability to work independently and as a team player


Special Requirements:


• 2-3 years of relevant experience or college degree


• Proficient in Microsoft Office (Excel and Word is required)
aerotekcorp



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements

 

Job Snapshot

Location US-MD-Hanover
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Accounting, Customer Service, Other
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Company Overview

Aerotek

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With more than 230 non-franchised offices, Aerotek’s 6,000 internal employees serve more than 300,000 contract employees and 17,000 clients every year. To learn more, visit Aerotek.com. Learn More

Contact Information

US-MD-Hanover
Brandy Lane
Snapshot
Aerotek
Company:
US-MD-Hanover
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Accounting, Customer Service, Other
Store Type:

Job Description


Job Summary: The Project Operations Associate (POA) is responsible for ensuring the highest level of customer service

to external customers as well as corporate and field office employees. The POA is proficient in the management of customer accounts; this includes project reporting, funding reporting and collection of customer accounts receivable along with the maintenance of the projects & managing the inflow from T&E through OASIS to PSPC. Qualities include: building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace.


Essential Functions:


• Management of customer accounts, including but not limited to invoicing, collections, adjustments, customer service and working with clients to resolve outstanding issues


• Manage total accounts receivable with an aging in excess of $3.5 M


• Auditing account specific reports to ensure accurate billing and client specific information


• Support liaison between field offices and other corporate departments (CA, Delivery, Finance, and FSG)


• Responsible for gathering the necessary data to assist management with account specific decisions


• Review Agreement amendments/modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance Leadership


• Assists/supports fulfillment of contract deliverables, billing and cash collections.


• Detailed knowledge of Statement of Work (SOW) contracts/purchase order terms and conditions


• Onboarding of new clients and management of client specific billing arrangements (rates and procedures) and maintain compliance with these requirements.


• Utilize internal tools and customer tools to support Client requirements.


• Establish and maintain client documentation files


• Review and follow up on Audit results to ensure data integrity and compliance


• Confirm assigned projects/programs/contracts are closed out, accurate, and complete


• Oversee data governance of systems to ensure accurate reporting (Oasis and PSPC)



Minimum Education/Abilities/Skills:


• Strong organizational and analytical abilities


• Strong communication skills and work ethic


• Goal driven with problem solving skills


• Ability to work independently and as a team player


Special Requirements:


• 2-3 years of relevant experience or college degree


• Proficient in Microsoft Office (Excel and Word is required)
aerotekcorp



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements

 
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Project Operations Associate Apply now