Great company, great benefits, great culture--a true home.
The Information Services System Administrator is responsible for maintaining, analyzing, troubleshooting and repairing network and telecommunications equipment, software and connectivity. S/he maintains, upgrades, and/or replaces network hardware and software systems and acts as an escalation resource for the Information Services Technician and a liaison to Information Services management by overseeing, up keeping and maintaining of all agency network, computers, hardware, and telephone-related technology assets. #HP
Provides technical assistance to end users at all health care center sites.
Works within a structured, documented help desk system in a Windows active directory infrastructure.
Acts as an escalation resource within a tiered support system for other staff members within the Information Services department.
Providing secondary (level two) support as well as primary (level one) support as needed to diagnose and address technical issues.
Installs software (operating systems, custom software, office productivity software) according to company standards and procedures.
Deploys physical and virtual Windows server systems.
Helps to establish, revise and maintain and departmental technology practices, processes and procedures.
Assists Information Services management in establishing long-term technology goals for the organization.
Maintains, replaces and repairs computer and networking hardware and software.
Assists Information Services Technicians as needed in their processes of maintaining, replacing, and repairing equipment.
Administers user account changes within active directory and Microsoft Exchange focusing on security and access controls.
Creates and administers Active Directory domains, policies, objects, sites, schema and core functions.
Assists with the maintenance of security, antivirus, and associated software and hardware affecting all end users and equipment.
Participates in the automated creation and deployment of computer system images.
Helps in the management of DNS and DHCP networking services.
Coordinates and manages software update processed.
Assists in the configuration of network switches and devices for performance optimization.
Administer hardware firewall configurations and security settings.
Participates in the oversight of the company telephone system.
Creates and monitors data backups and performs data recovery processes as needed.
Assists in the administration of the organization's electronic healthcare records system.
Ensures connectivity to all endpoints on the business network.
Assists with documenting and inventorying network devices, all technical assets and hardware and software configurations.
Engages with management in planning, recommendations and oversight of the company's technology infrastructure.
Propose, document, oversee and execute technology projects and improvements as needed.
Acts as an in-house specialist in a specific core company line-of-business application(s).
Participates in department staff meetings and company developmental activities as requested/required.
Other duties as assigned Information Services department management.
Culture of Service: 3 C's
Greets internal or external customer (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language
Listens to internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions
Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered
Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure prompt and effective response is provided
Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.