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KYHON - Service Center Agent I

Job Description

UPS Cartage Services Inc. is currently seeking a Service Center Agent I to track and trace customer information, provide problem resolution and perform air freight rate analysis. If you're looking for an exciting career opportunity, we want to hear from you!


The ideal Service Center Agent I will have a minimum of one year customer service experience, including data/10 key entry skills, working in a fast-paced inbound/outbound air freight and cargo environment. He/She will also have strong Microsoft Office skills, along with analytical, oral and written communication, customer service, and time management skills.


Responsibilities and Duties


  • Schedules and tracks shipments and updates shipment status in E2K

  • Scans and images shipment documents and keys customer invoices, export and data entry

  • Prints checks, updates cash shipments, distributes reports, and updates weight gain logs

  • Acts as a liaison between UPS Freight Forwarding and our external/internal customers, and manages customer expectations

  • Performs various ad hoc requests, as needed


Knowledge and Skills


  • Strong customer service skills and problem solving acumen

  • Minimum of one year customer service experience

  • Basic understanding of transportation functions, customer service resolution and local pick-up and delivery routing, or ability to acquire desired knowledge for the local service center

  • Effective communication skills both oral and written

  • Proficient Microsoft Office skills

  • General administrative skills

  • Detail oriented and organized    

  • Multitasker with ability to work in a team environment or independently

  • Experience with Customs Boarder Protection or other government agencies - Preferred

  • Training and/or exposure for processing Dangerous Goods - Preferred                                                                    


UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Job Requirements

 

Job Snapshot

Location US-KY-Hebron
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Other
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Company Overview

UPS

A position in Business Management or Corporate is a true showcase of your natural leadership, planning and organizational skills to a global audience. From communications and consulting to human resources and risk management, your unique talents keep UPS and its customers moving forward. Learn More

Contact Information

US-KY-Hebron
Snapshot
UPS
Company:
US-KY-Hebron
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

UPS Cartage Services Inc. is currently seeking a Service Center Agent I to track and trace customer information, provide problem resolution and perform air freight rate analysis. If you're looking for an exciting career opportunity, we want to hear from you!


The ideal Service Center Agent I will have a minimum of one year customer service experience, including data/10 key entry skills, working in a fast-paced inbound/outbound air freight and cargo environment. He/She will also have strong Microsoft Office skills, along with analytical, oral and written communication, customer service, and time management skills.


Responsibilities and Duties


  • Schedules and tracks shipments and updates shipment status in E2K

  • Scans and images shipment documents and keys customer invoices, export and data entry

  • Prints checks, updates cash shipments, distributes reports, and updates weight gain logs

  • Acts as a liaison between UPS Freight Forwarding and our external/internal customers, and manages customer expectations

  • Performs various ad hoc requests, as needed


Knowledge and Skills


  • Strong customer service skills and problem solving acumen

  • Minimum of one year customer service experience

  • Basic understanding of transportation functions, customer service resolution and local pick-up and delivery routing, or ability to acquire desired knowledge for the local service center

  • Effective communication skills both oral and written

  • Proficient Microsoft Office skills

  • General administrative skills

  • Detail oriented and organized    

  • Multitasker with ability to work in a team environment or independently

  • Experience with Customs Boarder Protection or other government agencies - Preferred

  • Training and/or exposure for processing Dangerous Goods - Preferred                                                                    


UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Job Requirements

 
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KYHON - Service Center Agent I Apply now