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Inbound Customer Service Representative- Springdale, Ohio

Job Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customersupport/computational tasks. Typically works on routine and patterned assignments.

Job Requirements

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications



  • High School Diploma or equivalent 

  • 2 years of customer service experience

  • Strong customer service orientation

  • Strong attention to detail

  • Strong typing and computer navigation skills

  • Capacity to multi-task, including use of multiple computer applications simultaneously

  • Effective verbal and listening communication skills

  • Must be available to work an 8 hour shift Monday-Friday sometime between the hours of 7:45 A.M. – 9:00 P.M.

  • Availability to work overtime as determined by business need

  • After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in 45 to 60 minutes. To complete it, you will need a computer or tablet with internet access, a keyboard, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE.  The email will come from [Click Here to Email Your Resumé], please add to your contacts or safe senders list to avoid this going to your spam folder.


Preferred Qualifications



  • Associate's or Bachelor's Degree

  • Previous inbound call center or related customer service experience

  • Healthcare experience

  • Fluency in Spanish


Scheduled Weekly Hours
40

Job Snapshot

Location US-OH-Springdale
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Health Care, Insurance, Customer Service
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Company Overview

Humana

Throughout our 50-year history, Humana has always been one step ahead, constantly evolving with the changing world of healthcare. It is our proactive, forward-thinking approach that has allowed us to not only meet the needs of our customers, but also provide a challenging and exciting work experience for our associates.

Contact Information

US-OH-Springdale

Snapshot
Humana
Company:
US-OH-Springdale
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care, Insurance, Customer Service
Store Type:

Job Description

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customersupport/computational tasks. Typically works on routine and patterned assignments.

Job Requirements

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications



  • High School Diploma or equivalent 

  • 2 years of customer service experience

  • Strong customer service orientation

  • Strong attention to detail

  • Strong typing and computer navigation skills

  • Capacity to multi-task, including use of multiple computer applications simultaneously

  • Effective verbal and listening communication skills

  • Must be available to work an 8 hour shift Monday-Friday sometime between the hours of 7:45 A.M. – 9:00 P.M.

  • Availability to work overtime as determined by business need

  • After submitting your application, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in 45 to 60 minutes. To complete it, you will need a computer or tablet with internet access, a keyboard, and speakers/headphones. We do not make job offers to candidates that do not complete the VJE.  The email will come from [Click Here to Email Your Resumé], please add to your contacts or safe senders list to avoid this going to your spam folder.


Preferred Qualifications



  • Associate's or Bachelor's Degree

  • Previous inbound call center or related customer service experience

  • Healthcare experience

  • Fluency in Spanish


Scheduled Weekly Hours
40

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Inbound Customer Service Representative- Springdale, Ohio Apply now