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IT Problem Management Analyst

Job Description

The candidate for this role will lead Problem Investigations for IT issues. Problem Managers lead a team to investigate the root cause, agree on a plan to reduce the likelihood of an issue reoccurring and holding people accountable for the corrective and preventive actions. IT Quality Management is accountable to ensure, drive and enable the delivery of quality and compliant digital capabilities by:

  • Ensuring compliance of policies as well as legal and regulatory requirements to protect patient and consumer safety, ensure product quality and data integrity, and secure proprietary and private information
  • Driving operational quality with defined quality frameworks and processes; using risk based controls assessments

Responsibilities:

  • Supports the Senior Problem Manager with process and system changes.
  • Lead / Support Problem Management Investigations.
  • Drives discussions around root cause analysis, corrective and preventive actions.
  • Engages teams across IT and holds individuals accountable for tasks.
  • Utilize root cause analysis tools to drive determination of primary root cause.
  • Ensure Problem Task due dates are timely and obtainable.
  • Ensure all overdue tasks are escalated.
  • Accountable for driving the Problem Management process from start to finish.
  • Report on metrics.

Qualifications and Experience:

  • Knowledge of process management methodologies and IT Service Management frameworks such as ITIL v3.
  • Bachelor's degree or equivalent, with a minimum of 5 years combined work experience in Information Technology and Quality.
  • Understanding of global pharmaceutical / BioPharma industry environments and Health-care regulatory environment.
  • Experience with the Service-Now platform preferable.

Skills:

  • Experience working in an Information Technology role.
  • Ability to move forward with change despite obstacles.
  • Problem solving skills.
  • Ability to communicate effectively to a diverse audience at multiple levels across the organization.
  • Ability to ask probing questions, identify risk and assess situations quickly.
  • Handle confidential information with discretion and demonstrate diplomacy in dealing with difficult situations.
  • Have an Analytically mindset

Job Requirements

 

Job Snapshot

Location US-FL-Tampa
Employment Type Seasonal/Temp
Pay Type Year
Pay Rate N/A
Store Type Installation - Maint - Repair, Pharmaceutical, QA - Quality Control
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Company Overview

AIC (part of ACS Group)

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-FL-Tampa
AIC
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Snapshot
AIC (part of ACS Group)
Company:
US-FL-Tampa
Location:
Seasonal/Temp
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Installation - Maint - Repair, Pharmaceutical, QA - Quality Control
Store Type:

Job Description

The candidate for this role will lead Problem Investigations for IT issues. Problem Managers lead a team to investigate the root cause, agree on a plan to reduce the likelihood of an issue reoccurring and holding people accountable for the corrective and preventive actions. IT Quality Management is accountable to ensure, drive and enable the delivery of quality and compliant digital capabilities by:

  • Ensuring compliance of policies as well as legal and regulatory requirements to protect patient and consumer safety, ensure product quality and data integrity, and secure proprietary and private information
  • Driving operational quality with defined quality frameworks and processes; using risk based controls assessments

Responsibilities:

  • Supports the Senior Problem Manager with process and system changes.
  • Lead / Support Problem Management Investigations.
  • Drives discussions around root cause analysis, corrective and preventive actions.
  • Engages teams across IT and holds individuals accountable for tasks.
  • Utilize root cause analysis tools to drive determination of primary root cause.
  • Ensure Problem Task due dates are timely and obtainable.
  • Ensure all overdue tasks are escalated.
  • Accountable for driving the Problem Management process from start to finish.
  • Report on metrics.

Qualifications and Experience:

  • Knowledge of process management methodologies and IT Service Management frameworks such as ITIL v3.
  • Bachelor's degree or equivalent, with a minimum of 5 years combined work experience in Information Technology and Quality.
  • Understanding of global pharmaceutical / BioPharma industry environments and Health-care regulatory environment.
  • Experience with the Service-Now platform preferable.

Skills:

  • Experience working in an Information Technology role.
  • Ability to move forward with change despite obstacles.
  • Problem solving skills.
  • Ability to communicate effectively to a diverse audience at multiple levels across the organization.
  • Ability to ask probing questions, identify risk and assess situations quickly.
  • Handle confidential information with discretion and demonstrate diplomacy in dealing with difficult situations.
  • Have an Analytically mindset

Job Requirements

 
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IT Problem Management Analyst Apply now