IT Help Desk personnel will work as a member of a team responsible for supporting F/A-18 & EA-18G Integrated Product Team (IPT) information technology/cybersecurity services, infrastructure components, and relevant documentation.
Essential Job Functions:
Provide IT Help Desk support by tracking problems and resolutions; follow standard help desk procedures, research questions using available information resources, redirect problems to appropriate resource, identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions and log all help desk interactions in designated trouble ticket system.
Identify and support Information Technology/Information Assurance and Cybersecurity services, infrastructure components, and relevant documentation.
Provide accurate IT infrastructure information to stakeholders, and maintain a detailed record of each system’s configuration. Monitor and control IT infrastructure, and control changes to systems.
Provide accurate IT infrastructure information to stakeholders, and maintain a detailed record of each system’s configuration. Monitor and support IT infrastructure, and control changes to systems.
Support and document Incident Management, Problem Management, Change Management, and Release Management.
Provide support for hardware and software installation, maintenance, and security of Microsoft Windows servers and clients.
Support tracking of IT assets, configurations and their relationships, and ensure an audit trail.
Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
High school diploma plus 7 years of related experience. Will also consider those with an Associates plus two years' of related experience.
Must be eligible to obtain and maintain a security clearance for the duration of employment.
Customer service orientation, knowledge and experience of customer service practices.
Problem-solving capabilities, adaptability and attention to detail.
Windows Administration plus two years of experience with servers and network experience a plus.
Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.
CompTIA Security + Certification; OS certification (e.g. MCSA, CCNA, etc.) a plus.
Effectively communicate (oral and written) with tact and professionalism.
Detail-oriented with strong organizational skills.