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Field Technician (Tallahassee, FL)

Job Description

Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Field Technician to join our team working onsite at our client's office located in Tallahassee, FL.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Field Technician
Work Location: Tallahassee, FL
Duration: Long-term contract
Education/Experience Required: High school diploma or G.E.D.


Job Description & Responsibilities:
  • Provides moderately complex technical support to end users for personal computers, system communications (LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).
  • Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. May recommend process changes.
  • Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes.
  • Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
  • Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
  • Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination. Recommends changes to procedures and processes; implements as approved.
  • Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
  • Supports documentation maintenance; updates information and changes as directed.
  • Works with less experienced technical and non-technical personnel on both routine and complex projects.
Skills & Qualifications:
  • High school diploma or G.E.D.
  • One or more years of technical training in computer field
  • Six or more years of technical support experience
  • Experience working with company products and operating systems
  • Experience working with solving computer-related technical problems
  • Experience working with the company escalation policy
  • Must be US Citizen
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.

Job Requirements

 

Job Snapshot

Location US-FL-Tallahassee
Employment Type Full-Time/Part-Time Employee
Pay Type Hour
Pay Rate $18.00 - $23.00 /Hour
Store Type Information Technology
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Company Overview

Paladin, Inc

We help company leaders elevate their business performance by providing them with the talent they need to change and grow. We quickly realized that business operations needed specialized talent with technical acumen in every area of the organization. We were happy to oblige. We built out our Engineering and Accounting verticals over a decade ago and now we provide specific talent to Top Firms in both of these practices. The need for employees that had expertise to solve clients’ pressing problems, and that were able to contribute immediately is the driver for our business. We think of ourselves as partners to our clients and that is why we keep them and place talent in key roles all across enterprises decades after we started doing business with them. Today, We still remain focused on our customers. Learn More

Contact Information

US-FL-Tallahassee
Marlon Monsalve
Snapshot
Paladin, Inc
Company:
US-FL-Tallahassee
Location:
Full-Time/Part-Time Employee
Employment Type:
Hour
Pay Type:
$18.00 - $23.00 /Hour
Pay Rate:
Information Technology
Store Type:

Job Description

Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Field Technician to join our team working onsite at our client's office located in Tallahassee, FL.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Field Technician
Work Location: Tallahassee, FL
Duration: Long-term contract
Education/Experience Required: High school diploma or G.E.D.


Job Description & Responsibilities:
  • Provides moderately complex technical support to end users for personal computers, system communications (LAN/WAN) and/or software applications (packaged products/custom applications to comply with established service level agreements).
  • Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. May recommend process changes.
  • Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes.
  • Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
  • Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
  • Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination. Recommends changes to procedures and processes; implements as approved.
  • Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
  • Supports documentation maintenance; updates information and changes as directed.
  • Works with less experienced technical and non-technical personnel on both routine and complex projects.
Skills & Qualifications:
  • High school diploma or G.E.D.
  • One or more years of technical training in computer field
  • Six or more years of technical support experience
  • Experience working with company products and operating systems
  • Experience working with solving computer-related technical problems
  • Experience working with the company escalation policy
  • Must be US Citizen
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.

Job Requirements

 
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Field Technician (Tallahassee, FL) Apply now