The #1 Site for Internships and Entry Level Jobs - search all Internships and Entry Level jobs.

Enrollment Representative 1

Job Description

The Enrollment Representative 1 processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services. The Enrollment Representative 1 performs basic administrative/clerical/operational/customersupport/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
Associate will assist beneficiaries in an inbound call center environment processing enrollments, payments, address changes or other enrollment related tasks. Ancillary tasks, as assigned, may be completed via work queues. All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.



  • Talk directly with Beneficiaries by telephone to enroll them in the TRICARE program, or to answer any type of inquiries they may have.

  • Maintain tracking information and/or process system generated reports for enrollment and/or payment receipts including balancing, reconciling and resolving any data discrepancies or issues.

  • Prepare and/or process enrollment applications and change forms from paper, electronic data, image or phone contact in accordance with established procedures using multiple systems.

  • Handle Beneficiary issues and provide appropriate solutions and alternatives within the time limits using guidance via the online knowledge base.

  • Provide Beneficiary additional information as needed

Job Requirements

Required Qualifications



  • High school diploma

  • Strong attention to detail and accuracy

  • Good communication skills - verbal and written

  • Excellent data entry and computer skills

  • Ability to remain professional and courteous with Beneficiaries at all times

  • Our Department of Defense Contract requires U.S. citizenship for this position

  • Successfully receive approval for government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)


Desired Qualifications:



  • College degree (Associate’s or Bachelor’s) highly preferred

  • Knowledge of customer service principles and practices – formal training or experience


Additional Information:



  • The start date for this position will be on or around July 22nd, 2019

  • Work location: 301 N Hurstbourne Parkway, Louisville, KY 40222, Building 1

  • The first 8 weeks of training are expected to be from 8:00 a.m. to 4:30 p.m. Monday – Friday.

  • The regular hours for the position after training will be Monday - Friday, 10:30 a.m. – 7 p.m.  with a possible option of flexible hours after you are established in your role (at your leader’s discretion).

  • Based on business needs, Overtime may be requested



Scheduled Weekly Hours
40

Job Snapshot

Location US-KY-Louisville
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Health Care
Apply

Company Overview

Humana

Throughout our 50-year history, Humana has always been one step ahead, constantly evolving with the changing world of healthcare. It is our proactive, forward-thinking approach that has allowed us to not only meet the needs of our customers, but also provide a challenging and exciting work experience for our associates.

Contact Information

US-KY-Louisville

Snapshot
Humana
Company:
US-KY-Louisville
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care
Store Type:

Job Description

The Enrollment Representative 1 processes applications from members, enrolls them on company platforms, and transmits enrollment to Center for Medicare and Medicaid Services. The Enrollment Representative 1 performs basic administrative/clerical/operational/customersupport/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
Associate will assist beneficiaries in an inbound call center environment processing enrollments, payments, address changes or other enrollment related tasks. Ancillary tasks, as assigned, may be completed via work queues. All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.



  • Talk directly with Beneficiaries by telephone to enroll them in the TRICARE program, or to answer any type of inquiries they may have.

  • Maintain tracking information and/or process system generated reports for enrollment and/or payment receipts including balancing, reconciling and resolving any data discrepancies or issues.

  • Prepare and/or process enrollment applications and change forms from paper, electronic data, image or phone contact in accordance with established procedures using multiple systems.

  • Handle Beneficiary issues and provide appropriate solutions and alternatives within the time limits using guidance via the online knowledge base.

  • Provide Beneficiary additional information as needed

Job Requirements

Required Qualifications



  • High school diploma

  • Strong attention to detail and accuracy

  • Good communication skills - verbal and written

  • Excellent data entry and computer skills

  • Ability to remain professional and courteous with Beneficiaries at all times

  • Our Department of Defense Contract requires U.S. citizenship for this position

  • Successfully receive approval for government security clearance (eQIP - Electronic Questionnaire for Investigation Processing)


Desired Qualifications:



  • College degree (Associate’s or Bachelor’s) highly preferred

  • Knowledge of customer service principles and practices – formal training or experience


Additional Information:



  • The start date for this position will be on or around July 22nd, 2019

  • Work location: 301 N Hurstbourne Parkway, Louisville, KY 40222, Building 1

  • The first 8 weeks of training are expected to be from 8:00 a.m. to 4:30 p.m. Monday – Friday.

  • The regular hours for the position after training will be Monday - Friday, 10:30 a.m. – 7 p.m.  with a possible option of flexible hours after you are established in your role (at your leader’s discretion).

  • Based on business needs, Overtime may be requested



Scheduled Weekly Hours
40

M3p2966yvcznx3lhyrd
CareerRookie Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using careerrookie.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Enrollment Representative 1 Apply now