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Employee Communication Coordinator - Brand and Social Media

Job Description

Description



The Brand Ambassador is responsible for managing the overall brand and social technology voice of our new, state-of-the-art El Paso site. The Brand Ambassador will use their zeal and expertise in social technologies to assist with a variety of functions in the organization such as marketing, employee engagement, research and development, and interdepartmental communication functions. The individual in this role is responsible for developing, procuring, and implementing social media, print materials and collaboration tools throughout the site to tell a story about our employee engagement efforts, introduce our brand to prospective Clients and meet business strategies and objectives.




PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS



Strategy & Planning



•       Develop and support the implementation of the organization’s story-telling strategy, as well as related documentation.



•       Determine deliverables, timelines, and execution standards of employee engagement or recognition activities and branded campaigns.



•       Assist with the coordination and integration of culture and engagement initiatives across multiple business departments (customer service, marketing, sales, PR, etc.) to generate excitement and interest with employees.



•       Champion audience trends and expectations through audience insights and knowledge of best practices in marketing technology management.



•       Set activity-based goals (e.g. number of posts, number of followers, and ratio of positive to negative postings), and develop metrics to gauge the success of branding initiatives.



•       Interact with channel partners and develop channel strategies.



•       Develop pricing strategies consistent with initiative budgets.







•       Research and build case for new social media channel adoptions and present to appropriate authorities for approval.



Job Requirements

QUALIFICATIONS



University degree in marketing management, social psychology, or digital communications preferred.


1 to 2 years’ experience in an employee engagement centric role


1 to 2 years of experience in creating and executing social media initiatives and other digital management strategies.


Extensive familiarity with different social media channels, including but not limited to: Facebook, Twitter, LinkedIn, Pinterest, Glassdoor and YouTube.


Direct, hands-on experience with Marketing technology such as design tools like Adobe Illustrator, Powerpoint, media monitoring and analytics, data collaboration platforms like Dropbox and video editing tools.


Strong experience implementing organizational change and maintaining organizational culture.


Exceptional time management skills and substantial exposure to project-based work structures.


Contact center management experiences an asset.


Ability to effectively prioritize and execute tasks in a high-pressure environment.


Exceptional written, oral, and interpersonal communication skills.


Ability to present ideas in business-friendly and user-friendly languages.


Highly self-motivated and directed.


Enthusiastic about social media and employee engagement.



TELPERFORMANCE IS AN EQUAL OPPORTUNITY EMPLOYER



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, protected veteran status, or disability status.  Teleperformance is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Job Snapshot

Location US-TX-El Paso
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Telecommunications, Human Resources, Strategy - Planning
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Company Overview

Teleperformance - Niche

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-TX-El Paso
Snapshot
Teleperformance - Niche
Company:
US-TX-El Paso
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Telecommunications, Human Resources, Strategy - Planning
Store Type:

Job Description

Description



The Brand Ambassador is responsible for managing the overall brand and social technology voice of our new, state-of-the-art El Paso site. The Brand Ambassador will use their zeal and expertise in social technologies to assist with a variety of functions in the organization such as marketing, employee engagement, research and development, and interdepartmental communication functions. The individual in this role is responsible for developing, procuring, and implementing social media, print materials and collaboration tools throughout the site to tell a story about our employee engagement efforts, introduce our brand to prospective Clients and meet business strategies and objectives.




PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS



Strategy & Planning



•       Develop and support the implementation of the organization’s story-telling strategy, as well as related documentation.



•       Determine deliverables, timelines, and execution standards of employee engagement or recognition activities and branded campaigns.



•       Assist with the coordination and integration of culture and engagement initiatives across multiple business departments (customer service, marketing, sales, PR, etc.) to generate excitement and interest with employees.



•       Champion audience trends and expectations through audience insights and knowledge of best practices in marketing technology management.



•       Set activity-based goals (e.g. number of posts, number of followers, and ratio of positive to negative postings), and develop metrics to gauge the success of branding initiatives.



•       Interact with channel partners and develop channel strategies.



•       Develop pricing strategies consistent with initiative budgets.







•       Research and build case for new social media channel adoptions and present to appropriate authorities for approval.



Job Requirements

QUALIFICATIONS



University degree in marketing management, social psychology, or digital communications preferred.


1 to 2 years’ experience in an employee engagement centric role


1 to 2 years of experience in creating and executing social media initiatives and other digital management strategies.


Extensive familiarity with different social media channels, including but not limited to: Facebook, Twitter, LinkedIn, Pinterest, Glassdoor and YouTube.


Direct, hands-on experience with Marketing technology such as design tools like Adobe Illustrator, Powerpoint, media monitoring and analytics, data collaboration platforms like Dropbox and video editing tools.


Strong experience implementing organizational change and maintaining organizational culture.


Exceptional time management skills and substantial exposure to project-based work structures.


Contact center management experiences an asset.


Ability to effectively prioritize and execute tasks in a high-pressure environment.


Exceptional written, oral, and interpersonal communication skills.


Ability to present ideas in business-friendly and user-friendly languages.


Highly self-motivated and directed.


Enthusiastic about social media and employee engagement.



TELPERFORMANCE IS AN EQUAL OPPORTUNITY EMPLOYER



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, protected veteran status, or disability status.  Teleperformance is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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Employee Communication Coordinator - Brand and Social Media Apply now