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Desktop Support Specialist

Job Description

.Acara Solutions is lookign for a Desktop Support Specialist position in Tampa .,FLPOSITION OVERVIEWThis position will be engaged in professional work in the ITS (Information Technology Services) Department which is developmental in nature including basic technical work products in information technology serving the Aviation Authority organization. Employees in this class are expected to support the resolution of basic work problems and tasks. Work requires creative and original thinking and is performed under the direction of more senior ITS staff.This position requires basic knowledge in at least one of the following areas: database administration, network management, desktop management, server management, application design, application development, enterprise architecture, quality assurance, incident management, security management, financial management, service management, production application services, audio visual systems support, asset management, storage area network, middleware management, project/portfolio management and document management.The airport is a 24 hour operation. Successful candidates for this position will be required to work Non-Standard Hours, including nights, weekends and holidays. POSITION ACCOUNTIBILITIES
  • Prepares, manages, and supports the client workstation experience.
  • Performs Tier I and Tier II support (Helpdesk and Desktop Support).
  • Performs troubleshooting on shared airline equipment (workstations, printers, baggage tag/boarding pass printers)
  • Research and develop the future technology plans for the Authority.
  • Prepares project plans and schedules to include coordinating requirements, tasks, work assignments, and resources to ensure project integrity for customer support.
  • Ensures client equipment meets or exceeds applicable compliance requirements (eg. PCI or CJIS).
  • Utilizes industry standard tools to locate and remediate security vulnerabilities.
  • Participates directly in project development, as required.
  • Prepares and reviews specifications for information systems for all client equipment purchases.
  • Performs other related duties as required.
  • Job Requirements

    .Required Skills / Qualifications:
  • Graduation from an accredited two year degree granting college or university with a major in Computer Science, Business Management, Public Administration, Accounting, or Engineering
  • 2 years of experience managing desktops for a medium or large organization.

  • Preferred Skills / Qualifications:
  • Preference for applicant to have Microsoft MCSA, MCSE, or MCITP certification.


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    Job Snapshot

    Location US-FL-Tampa
    Employment Type Seasonal/Temp
    Pay Type Year
    Pay Rate N/A
    Store Type Admin - Clerical
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    Company Overview

    Acara Solutions

    Acara understands that finding that rewarding next step along your career path can be challenging. We also understand the legwork that goes into being your career advocate. Our award-winning recruiters focus on the candidate experience, getting to know you and your goals, both long- and short-term. They get to know your skills and your growth trajectory so that they not only can represent you in front of our more than 1,000 customers with opportunities across North America, but also connect you with the best-fit role. After all, optimal workforce experiences come when employees are matched with companies who need—and value—their skills and contributions. Learn More

    Contact Information

    US-FL-Tampa
    Jarrett Thomas
    Snapshot
    Acara Solutions
    Company:
    US-FL-Tampa
    Location:
    Seasonal/Temp
    Employment Type:
    Year
    Pay Type:
    N/A
    Pay Rate:
    Admin - Clerical
    Store Type:

    Job Description

    .Acara Solutions is lookign for a Desktop Support Specialist position in Tampa .,FLPOSITION OVERVIEWThis position will be engaged in professional work in the ITS (Information Technology Services) Department which is developmental in nature including basic technical work products in information technology serving the Aviation Authority organization. Employees in this class are expected to support the resolution of basic work problems and tasks. Work requires creative and original thinking and is performed under the direction of more senior ITS staff.This position requires basic knowledge in at least one of the following areas: database administration, network management, desktop management, server management, application design, application development, enterprise architecture, quality assurance, incident management, security management, financial management, service management, production application services, audio visual systems support, asset management, storage area network, middleware management, project/portfolio management and document management.The airport is a 24 hour operation. Successful candidates for this position will be required to work Non-Standard Hours, including nights, weekends and holidays. POSITION ACCOUNTIBILITIES
  • Prepares, manages, and supports the client workstation experience.
  • Performs Tier I and Tier II support (Helpdesk and Desktop Support).
  • Performs troubleshooting on shared airline equipment (workstations, printers, baggage tag/boarding pass printers)
  • Research and develop the future technology plans for the Authority.
  • Prepares project plans and schedules to include coordinating requirements, tasks, work assignments, and resources to ensure project integrity for customer support.
  • Ensures client equipment meets or exceeds applicable compliance requirements (eg. PCI or CJIS).
  • Utilizes industry standard tools to locate and remediate security vulnerabilities.
  • Participates directly in project development, as required.
  • Prepares and reviews specifications for information systems for all client equipment purchases.
  • Performs other related duties as required.
  • Job Requirements

    .Required Skills / Qualifications:
  • Graduation from an accredited two year degree granting college or university with a major in Computer Science, Business Management, Public Administration, Accounting, or Engineering
  • 2 years of experience managing desktops for a medium or large organization.

  • Preferred Skills / Qualifications:
  • Preference for applicant to have Microsoft MCSA, MCSE, or MCITP certification.


  • Go Beyond. www.superiorjobs.com.
    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.
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    Desktop Support Specialist Apply now