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Desktop Engineer

Job Description

DOING BUSINESS WITH PEOPLE, FOR PEOPLE. 

About the Company 

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. 
We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations. 

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. 
Your Impact 
Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you any




Desktop Engineer



Purpose of Position      


To support the Operation and the Customer by performing the below mentioned technical duties.



Primary Duties, Responsibilities and Requirements  



•      


  • Provide 2nd level support for trouble tickets as assigned by the help desk.

  •        Diagnose hardware, operating system, and software issues and provide solutions for problems.

  •        Deployment of new hardware and software packages.

  •        TCP/IP configuration on the workstation.

  •       Cable layout.

  •        Network Operating System administration.

  •        Must be able to perform duties with minimal supervision.

  •        Must have excellent customer service skills.

  •        Must be able to organize and prioritize support issues.

  •        Business professional skills with a variety of clientele.

  •       Team environment experience.

  •        Performs other related duties and assignments as required and as assigned by supervisor or manager

  •        Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and ensure any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately

Job Requirements

 Qualifications



•      


  • College degree or technical training preferred.

  •        Must have excellent knowledge of the following:

  •        Desktop support in Windows NT Domain Environment

  •        Desktop system imaging software (i.e. Powercast, Ghost)

  •        MS Windows 2000, MS Windows




Being One of Our People 
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. 
Teleperformance is an Equal Opportunity Employer 

Job Snapshot

Location US-IN-Fort Wayne
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Information Technology
Apply

Company Overview

Teleperformance - Niche

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-IN-Fort Wayne
Snapshot
Teleperformance - Niche
Company:
US-IN-Fort Wayne
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Information Technology
Store Type:

Job Description

DOING BUSINESS WITH PEOPLE, FOR PEOPLE. 

About the Company 

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. 
We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations. 

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. 
Your Impact 
Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you any




Desktop Engineer



Purpose of Position      


To support the Operation and the Customer by performing the below mentioned technical duties.



Primary Duties, Responsibilities and Requirements  



•      


  • Provide 2nd level support for trouble tickets as assigned by the help desk.

  •        Diagnose hardware, operating system, and software issues and provide solutions for problems.

  •        Deployment of new hardware and software packages.

  •        TCP/IP configuration on the workstation.

  •       Cable layout.

  •        Network Operating System administration.

  •        Must be able to perform duties with minimal supervision.

  •        Must have excellent customer service skills.

  •        Must be able to organize and prioritize support issues.

  •        Business professional skills with a variety of clientele.

  •       Team environment experience.

  •        Performs other related duties and assignments as required and as assigned by supervisor or manager

  •        Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and ensure any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately

Job Requirements

 Qualifications



•      


  • College degree or technical training preferred.

  •        Must have excellent knowledge of the following:

  •        Desktop support in Windows NT Domain Environment

  •        Desktop system imaging software (i.e. Powercast, Ghost)

  •        MS Windows 2000, MS Windows




Being One of Our People 
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. 
Teleperformance is an Equal Opportunity Employer 

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Desktop Engineer Apply now