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Desktop Engineer

Job Description

Overview

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. With 380,000+ employees worldwide, Teleperformance serves customers from 170+ countries in 265+ dialects!

Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

Join us to make each human interaction simpler, faster, safer, extra efficient and more cost effective – while having a little fun!

TELEPERFORMANCE IS AN EQUAL OPPORTUNITY EMPLOYER!
Responsibilities

  • Properly packing and boxing up units to ship to agents using FedEx
  • Assist with the support of all aspects of LAN-based networking
  • Assist with the installation and maintenance of all computer hardware and software
  • Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
  • Cabling new and existing locations for new network, phone or other equipment
  • Repair or upgrade computer systems as needed
  • Provide Tier 1 level support on hardware and software technical issues
  • All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer

Qualifications
  • Must be a computer course student, graduate or have computer related work experience.
  • Strong understanding of network routing protocols and their practical applications on global networks
  • Experience in managing distributed inventory of network equipment
  • Experience in virtual networking setup using VMware
  • Experience with Cisco and Juniper product lines at a technical and hardware level
  • Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
  • Experience with VoIP and supporting VoIP over a production WAN
  • Ability to view a computer monitor for several hours at a time
  • Candidates must have open availability and able to work additional hours as needed

Job Requirements

 

Job Snapshot

Location US-LA-Shreveport
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Engineering, Information Technology
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Company Overview

Teleperformance - Niche

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-LA-Shreveport

Snapshot
Teleperformance - Niche
Company:
US-LA-Shreveport
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering, Information Technology
Store Type:

Job Description

Overview

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact

For over 40 years, Teleperformance, the global leader in customer experience management, has been connecting customers with the world’s most successful companies. With 380,000+ employees worldwide, Teleperformance serves customers from 170+ countries in 265+ dialects!

Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

Join us to make each human interaction simpler, faster, safer, extra efficient and more cost effective – while having a little fun!

TELEPERFORMANCE IS AN EQUAL OPPORTUNITY EMPLOYER!
Responsibilities

  • Properly packing and boxing up units to ship to agents using FedEx
  • Assist with the support of all aspects of LAN-based networking
  • Assist with the installation and maintenance of all computer hardware and software
  • Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
  • Cabling new and existing locations for new network, phone or other equipment
  • Repair or upgrade computer systems as needed
  • Provide Tier 1 level support on hardware and software technical issues
  • All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer

Qualifications
  • Must be a computer course student, graduate or have computer related work experience.
  • Strong understanding of network routing protocols and their practical applications on global networks
  • Experience in managing distributed inventory of network equipment
  • Experience in virtual networking setup using VMware
  • Experience with Cisco and Juniper product lines at a technical and hardware level
  • Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
  • Experience with VoIP and supporting VoIP over a production WAN
  • Ability to view a computer monitor for several hours at a time
  • Candidates must have open availability and able to work additional hours as needed

Job Requirements

 
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Desktop Engineer Apply now