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Customer Support Representative

Job Description

Equity Staffing is looking for a Customer Support Representative  for  a temporary to hire position.Our client is changing the future of health care and they have the expertise,advanced technology, and global resources to make it happen.


Duties:


  • Handling in-bound phone calls professionally and provide excellent customer service

  • Provide support by explaining internal policies and procedures in a clear and concise manner

  • Research and Resolve Sales Agent’s questions relating to:
    • how to use self- service tools and to troubleshoot system issues

    • Member concerns

    • Medicaid Verification

    • Application Status and Eligibility

    • On-boarding & Certification process

    • Commission questions





Job Requirements

Qualifications:


  • 1+ year of experience in customer service

  • Previous experience working in a call center environment preferred   

  • Demonstrated ability in using computer and Microsoft Office programs (Word, outlook, Excel)

  • Ability to communicate clearly and concisely (verbally and written) 

  • Ability to learn new computer applications quickly and toggle between multiple systems 

  • Must have a High School diploma or GED


Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise(MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).


Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity,national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.


We welcome you to learn more about our company by visiting www.equitystaffing.com.

Job Snapshot

Location US-MN-Minnetonka
Employment Type Contract to Hire
Pay Type Year
Pay Rate N/A
Store Type Customer Service
Apply

Company Overview

Equity Staffing Group

Equity Staffing Group provides innovative workforce solutions to help clients operate more efficiently and more successfully. We provide staffing services to organizations and career opportunities for job seekers in the following disciplines: Information Technology, Professional Services, Finance & Accounting, Healthcare, Legal, Engineering and Light Industrial. Equity Staffing Group is a certified Minority-Owned and Operated (MBE) Consulting, Contingent Labor and Payroll Solutions provider focused on providing strategic solutions for Global 1000 corporations. We are owned and operated by a member of the Potawatomi Nation. Equity is one of the largest and fastest growing Native American owned and operated staffing agencies in the world. Equity Staffing Group provides local expertise backed by national resources and a network of professionals. We are always at work identifying, recruiting, and developing relationships with talented professionals across the country. Learn More

Contact Information

US-MN-Minnetonka
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Snapshot
Equity Staffing Group
Company:
US-MN-Minnetonka
Location:
Contract to Hire
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Customer Service
Store Type:

Job Description

Equity Staffing is looking for a Customer Support Representative  for  a temporary to hire position.Our client is changing the future of health care and they have the expertise,advanced technology, and global resources to make it happen.


Duties:


  • Handling in-bound phone calls professionally and provide excellent customer service

  • Provide support by explaining internal policies and procedures in a clear and concise manner

  • Research and Resolve Sales Agent’s questions relating to:
    • how to use self- service tools and to troubleshoot system issues

    • Member concerns

    • Medicaid Verification

    • Application Status and Eligibility

    • On-boarding & Certification process

    • Commission questions





Job Requirements

Qualifications:


  • 1+ year of experience in customer service

  • Previous experience working in a call center environment preferred   

  • Demonstrated ability in using computer and Microsoft Office programs (Word, outlook, Excel)

  • Ability to communicate clearly and concisely (verbally and written) 

  • Ability to learn new computer applications quickly and toggle between multiple systems 

  • Must have a High School diploma or GED


Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise(MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).


Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity,national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.


We welcome you to learn more about our company by visiting www.equitystaffing.com.

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Customer Support Representative Apply now