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Customer Success Manager

Job Description

Summary of the Job:

As we continue rapid growth of our global HR Software as a Service operation that is fueled by groundbreaking technology, we are looking for an associate-level Customer Success Manager (II) who will be responsible for working with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire lifecycle on product training, best practices, and demonstrate how CareerBuilder products help clients achieve their business goals. Your focus is account management, customer engagement, satisfaction, and retention.

Essential Responsibilities:


  • Partner with sales to drive product usage and identify opportunities for growth within CareerBuilder accounts

  • Drive client engagement, satisfaction and deliver exceptional service to maximize client experience and ROI within existing CareerBuilder accounts

  • Ensure excellent client experience, resolve issues, provide product training, guide product usage evaluations

  • Conduct Quarterly Business reviews with key partners, including providing product roadmap insights and key recommendations

  • Provide realistic, structured recruiting strategies to hiring managers and end-users of CareerBuilder product

  • Act as point of contact for client and own all aspects of success for assigned clients: answering questions, resolving issues, providing training, driving product usage and client engagement

  • Maintain accurate and timely records in Salesforce

  • Act as a subject matter expert on CareerBuilder products, human resources, recruitment landscape, and how the economy impacts today's workforce

  • Directly identify and communicate risks to the success of the contract life cycle or the client relationship and escalate accordingly

  • Partner closely with sales employees to increase spend and renew accounts

  • Manage all retention aspects within a named book of existing accounts




Required Knowledge and Skills:


  • Minimum 2+ years' experience in Sales or Account Management

  • Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
    • Strong skill within Microsoft PowerPoint and Microsoft Excel



  • Strong written and verbal communication skills

  • Positive attitude and willingness to learn

  • Strong presentation skills, specifically at teaching and adapting teaching style based on audience

  • Ability to build client presentations from scratch


Preferred Qualifications


  • 2-5+ years sales/customer success experience strongly preferred

  • Talent Acquisition/Recruitment/Staffing industry experience strongly preferred.


  • Staffing or recruitment background including use of CareerBuilder products prior

  • 1+ year Account Management experience

  • Experience with Salesforce and SalesLoft

  • Excellent organizational and time management skills

  • Strong relationship building, customer service, and networking skills

  • Detail oriented


Supervisory Responsibilities:

This position does not have supervisory responsibilities

Education:

High School Diploma Required

Bachelor's Degree in Business, Communication or Computer Sciences preferred

Physical Demands:


  • Frequent phone and computer use

  • Creating written communications

  • Able to sit/stand at a desk


*CareerBuilder employees are currently remote. We do have offices based in Chicago and Atlanta. When it is safe to return to the office, you will have the ability to continue to be remote or utilize the Chicago or Atlanta offices as determined by your manager.

Job Requirements

Summary of the Job:

As we continue rapid growth of our global HR Software as a Service operation that is fueled by groundbreaking technology, we are looking for an associate-level Customer Success Manager (II) who will be responsible for working with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire lifecycle on product training, best practices, and demonstrate how CareerBuilder products help clients achieve their business goals. Your focus is account management, customer engagement, satisfaction, and retention.

Essential Responsibilities:

Partner with sales to drive product usage and identify opportunities for growth within CareerBuilder accounts
Drive client engagement, satisfaction and deliver exceptional service to maximize client experience and ROI within existing CareerBuilder accounts
Ensure excellent client experience, resolve issues, provide product training, guide product usage evaluations
Conduct Quarterly Business reviews with key partners, including providing product roadmap insights and key recommendations
Provide realistic, structured recruiting strategies to hiring managers and end-users of CareerBuilder product
Act as point of contact for client and own all aspects of success for assigned clients: answering questions, resolving issues, providing training, driving product usage and client engagement
Maintain accurate and timely records in Salesforce
Act as a subject matter expert on CareerBuilder products, human resources, recruitment landscape, and how the economy impacts today’s workforce
Directly identify and communicate risks to the success of the contract life cycle or the client relationship and escalate accordingly
Partner closely with sales employees to increase spend and renew accounts
Manage all retention aspects within a named book of existing accounts

Required Knowledge and Skills:

Minimum 2+ years’ experience in Sales or Account Management
Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
Strong skill within Microsoft PowerPoint and Microsoft Excel
Strong written and verbal communication skills
Positive attitude and willingness to learn
Strong presentation skills, specifically at teaching and adapting teaching style based on audience
Ability to build client presentations from scratch
Preferred Qualifications

2-5+ years sales/customer success experience strongly preferred
Talent Acquisition/Recruitment/Staffing industry experience strongly preferred.
Staffing or recruitment background including use of CareerBuilder products prior
1+ year Account Management experience
Experience with Salesforce and SalesLoft
Excellent organizational and time management skills
Strong relationship building, customer service, and networking skills
Detail oriented
Supervisory Responsibilities:

This position does not have supervisory responsibilities

Education:

High School Diploma Required

Bachelor's Degree in Business, Communication or Computer Sciences preferred

Physical Demands:

Frequent phone and computer use
Creating written communications
Able to sit/stand at a desk
•CareerBuilder employees are currently remote. We do have offices based in Chicago and Atlanta. When it is safe to return to the office, you will have the ability to continue to be remote or utilize the Chicago or Atlanta offices as determined by your manager.

Job Snapshot

Location US-IL-Chicago
Employment Type Full-Time Employee
Pay Type Hour
Pay Rate N/A
Store Type Sales
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Company Overview

CareerBuilder

CareerBuilder is a global, end-to-end human capital solutions company that helps millions of people find jobs and hundreds of thousands of employers to find, hire and manage the great talent they need. It’s what we've done for over 20 years and we do it better than anyone else. By combining advertising, software and services, we're able to lead the industry in recruiting solutions, employment screening and human capital management. Learn More

Contact Information

US-IL-Chicago
Careerbuilder Recruiting
000-000-0000
Snapshot
CareerBuilder
Company:
US-IL-Chicago
Location:
Full-Time Employee
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Sales
Store Type:

Job Description

Summary of the Job:

As we continue rapid growth of our global HR Software as a Service operation that is fueled by groundbreaking technology, we are looking for an associate-level Customer Success Manager (II) who will be responsible for working with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire lifecycle on product training, best practices, and demonstrate how CareerBuilder products help clients achieve their business goals. Your focus is account management, customer engagement, satisfaction, and retention.

Essential Responsibilities:


  • Partner with sales to drive product usage and identify opportunities for growth within CareerBuilder accounts

  • Drive client engagement, satisfaction and deliver exceptional service to maximize client experience and ROI within existing CareerBuilder accounts

  • Ensure excellent client experience, resolve issues, provide product training, guide product usage evaluations

  • Conduct Quarterly Business reviews with key partners, including providing product roadmap insights and key recommendations

  • Provide realistic, structured recruiting strategies to hiring managers and end-users of CareerBuilder product

  • Act as point of contact for client and own all aspects of success for assigned clients: answering questions, resolving issues, providing training, driving product usage and client engagement

  • Maintain accurate and timely records in Salesforce

  • Act as a subject matter expert on CareerBuilder products, human resources, recruitment landscape, and how the economy impacts today's workforce

  • Directly identify and communicate risks to the success of the contract life cycle or the client relationship and escalate accordingly

  • Partner closely with sales employees to increase spend and renew accounts

  • Manage all retention aspects within a named book of existing accounts




Required Knowledge and Skills:


  • Minimum 2+ years' experience in Sales or Account Management

  • Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
    • Strong skill within Microsoft PowerPoint and Microsoft Excel



  • Strong written and verbal communication skills

  • Positive attitude and willingness to learn

  • Strong presentation skills, specifically at teaching and adapting teaching style based on audience

  • Ability to build client presentations from scratch


Preferred Qualifications


  • 2-5+ years sales/customer success experience strongly preferred

  • Talent Acquisition/Recruitment/Staffing industry experience strongly preferred.


  • Staffing or recruitment background including use of CareerBuilder products prior

  • 1+ year Account Management experience

  • Experience with Salesforce and SalesLoft

  • Excellent organizational and time management skills

  • Strong relationship building, customer service, and networking skills

  • Detail oriented


Supervisory Responsibilities:

This position does not have supervisory responsibilities

Education:

High School Diploma Required

Bachelor's Degree in Business, Communication or Computer Sciences preferred

Physical Demands:


  • Frequent phone and computer use

  • Creating written communications

  • Able to sit/stand at a desk


*CareerBuilder employees are currently remote. We do have offices based in Chicago and Atlanta. When it is safe to return to the office, you will have the ability to continue to be remote or utilize the Chicago or Atlanta offices as determined by your manager.

Job Requirements

Summary of the Job:

As we continue rapid growth of our global HR Software as a Service operation that is fueled by groundbreaking technology, we are looking for an associate-level Customer Success Manager (II) who will be responsible for working with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire lifecycle on product training, best practices, and demonstrate how CareerBuilder products help clients achieve their business goals. Your focus is account management, customer engagement, satisfaction, and retention.

Essential Responsibilities:

Partner with sales to drive product usage and identify opportunities for growth within CareerBuilder accounts
Drive client engagement, satisfaction and deliver exceptional service to maximize client experience and ROI within existing CareerBuilder accounts
Ensure excellent client experience, resolve issues, provide product training, guide product usage evaluations
Conduct Quarterly Business reviews with key partners, including providing product roadmap insights and key recommendations
Provide realistic, structured recruiting strategies to hiring managers and end-users of CareerBuilder product
Act as point of contact for client and own all aspects of success for assigned clients: answering questions, resolving issues, providing training, driving product usage and client engagement
Maintain accurate and timely records in Salesforce
Act as a subject matter expert on CareerBuilder products, human resources, recruitment landscape, and how the economy impacts today’s workforce
Directly identify and communicate risks to the success of the contract life cycle or the client relationship and escalate accordingly
Partner closely with sales employees to increase spend and renew accounts
Manage all retention aspects within a named book of existing accounts

Required Knowledge and Skills:

Minimum 2+ years’ experience in Sales or Account Management
Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
Strong skill within Microsoft PowerPoint and Microsoft Excel
Strong written and verbal communication skills
Positive attitude and willingness to learn
Strong presentation skills, specifically at teaching and adapting teaching style based on audience
Ability to build client presentations from scratch
Preferred Qualifications

2-5+ years sales/customer success experience strongly preferred
Talent Acquisition/Recruitment/Staffing industry experience strongly preferred.
Staffing or recruitment background including use of CareerBuilder products prior
1+ year Account Management experience
Experience with Salesforce and SalesLoft
Excellent organizational and time management skills
Strong relationship building, customer service, and networking skills
Detail oriented
Supervisory Responsibilities:

This position does not have supervisory responsibilities

Education:

High School Diploma Required

Bachelor's Degree in Business, Communication or Computer Sciences preferred

Physical Demands:

Frequent phone and computer use
Creating written communications
Able to sit/stand at a desk
•CareerBuilder employees are currently remote. We do have offices based in Chicago and Atlanta. When it is safe to return to the office, you will have the ability to continue to be remote or utilize the Chicago or Atlanta offices as determined by your manager.
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Customer Success Manager Apply now