The #1 Site for Internships and Entry Level Jobs - search all Internships and Entry Level jobs.

Customer Success Manager

Job Description

As we continue rapid growth of our global HR Software as a Service operation that is fueled by groundbreaking technology, we are looking for a Customer Success Manager II who will be responsible for working enthusiastically with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire lifecycle on product training, best practices, and how CareerBuilder products help your clients achieve their business goals.

Duties and Responsibilities:

You will focus on account management, customer engagement, and retention. Your responsibilities include:


  • Accountable for customer retention and revenue retained.

  • Partner with sales to drive adoption and retention for each account.

  • Document and maintain key information storage using our CRM (SalesForce) to keep accurate records of impact.

  • Gain expert level knowledge of all CareerBuilder Core products.


  • Become an expert on all account's integration, product set, organizational structure, history with CB, and future roadmap/goals.

  • Identifies and communicates risks to the success of the project, the client relationship, or the desired project outcomes during presale internally, as well as project updates.

  • Customize account roadmaps and training as a consultant based on data.

  • Active ownership as SPOC (single point of contact) for success and own all aspects of success.


  • Conduct customer-specific Admin and User training for Standard and Configured customers, appropriate for the intended audience.

  • Conduct Quarterly Business reviews with key partners, including providing product roadmap insights and key recommendations.

  • Create account research and return on investment presentation generation.






  • Bachelor's degree required. Business, Computer Science or applicable field of study preferred

  • 3-6 years of business development, customer success, or account management experience

  • Strong communication skills

  • Strong presentation skills

  • Demonstrated skill at engaging people via phone and in person

  • Excellent organizational and time management skills

  • Strong attention to detail

  • Strong relationship building and networking skills

  • Travel up to 25%

Job Requirements

 

Job Snapshot

Location US-IL-Chicago
Employment Type Full-Time Employee
Pay Type Hour
Pay Rate N/A
Store Type Business Development
Apply

Company Overview

CareerBuilder

CareerBuilder is a global, end-to-end human capital solutions company that helps millions of people find jobs and hundreds of thousands of employers to find, hire and manage the great talent they need. It’s what we've done for over 20 years and we do it better than anyone else. By combining advertising, software and services, we're able to lead the industry in recruiting solutions, employment screening and human capital management. Learn More

Contact Information

US-IL-Chicago
Careerbuilder Recruiting
000-000-0000
Snapshot
CareerBuilder
Company:
US-IL-Chicago
Location:
Full-Time Employee
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Business Development
Store Type:

Job Description

As we continue rapid growth of our global HR Software as a Service operation that is fueled by groundbreaking technology, we are looking for a Customer Success Manager II who will be responsible for working enthusiastically with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire lifecycle on product training, best practices, and how CareerBuilder products help your clients achieve their business goals.

Duties and Responsibilities:

You will focus on account management, customer engagement, and retention. Your responsibilities include:


  • Accountable for customer retention and revenue retained.

  • Partner with sales to drive adoption and retention for each account.

  • Document and maintain key information storage using our CRM (SalesForce) to keep accurate records of impact.

  • Gain expert level knowledge of all CareerBuilder Core products.


  • Become an expert on all account's integration, product set, organizational structure, history with CB, and future roadmap/goals.

  • Identifies and communicates risks to the success of the project, the client relationship, or the desired project outcomes during presale internally, as well as project updates.

  • Customize account roadmaps and training as a consultant based on data.

  • Active ownership as SPOC (single point of contact) for success and own all aspects of success.


  • Conduct customer-specific Admin and User training for Standard and Configured customers, appropriate for the intended audience.

  • Conduct Quarterly Business reviews with key partners, including providing product roadmap insights and key recommendations.

  • Create account research and return on investment presentation generation.






  • Bachelor's degree required. Business, Computer Science or applicable field of study preferred

  • 3-6 years of business development, customer success, or account management experience

  • Strong communication skills

  • Strong presentation skills

  • Demonstrated skill at engaging people via phone and in person

  • Excellent organizational and time management skills

  • Strong attention to detail

  • Strong relationship building and networking skills

  • Travel up to 25%

Job Requirements

 
CareerRookie Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using careerrookie.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Customer Success Manager Apply now