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Customer Service Specialist

Job Description

Start an EXCITING CAREER with a reputable Fortune 500 company located in Waterloo, IA that services over 3 millions customers world wide. This is an excellent DIRECT-HIRE opportunity with a tremendous benefits package, great incentives, competitive wages and career growth opportunities within a year!


Please review details and submit your resume for consideration.


Responsibilities and Duties


  • Plays an important role in the retention of customers.

  • Handle 80-100 inbound calls a day from a variety of customers. (No sales involved)

  • Accurately performs (Order entry, order follow-up, shipment tracking, update orders, etc).

  • Provide a remarkable customer service experience that drives customers to return time and time again through superior communication skills.

  • Empowered to resolve customer issues promptly and accurately in a manner that will promote customer loyalty.

  • Consistently captures customer’s intent when placing an order and seamlessly provide delivery option that meets those needs.

  • Ability to personalize interactions with customers, while using a positive, “say yes” approach, and set appropriate expectations to resolve conflict.


Benefits:


  • Competitive hourly rate-$13.75

  • 18 Accrued PTO Days and Holiday Pay

  • 401K w/ company contribution

  • Profit sharing

  • Tuition Reimbursement

  • Medical, Dental, Vision Plans for employee and family

  • Great Employee Discount

  • On-site cafeteria and game room


Key Qualifications:


  • Minimum of 2 years of recent experience working in Customer Service

  • Experience fielding a high volume of inbound calls preferred

  • Minimum of High School Diploma

  • Technically savvy (Dual monitors, MS Office, CRM Software)

  • Experience using CRM software is a plus

  • Strong verbal communication

  • Must have great attention to detail for order/data entry

  • Must be available to work 40 hours per week Monday - Friday


Take advantage of this great opportunity, apply today!

Job Requirements

  • Minimum of 2 years of recent experience working in Customer Service

  • Experience fielding a high volume of inbound calls preferred

  • Minimum of High School Diploma

  • Technically savvy (Dual monitors, MS Office, CRM Software)

  • Experience using CRM software is a plus

  • Strong verbal communication

  • Must have great attention to detail for order/data entry

  • Must be available to work 40 hours per week Monday - Friday

Job Snapshot

Location US-IA-Waterloo, IA
Employment Type Full-Time Employee
Pay Type Hour
Pay Rate $13.75 /Hour
Store Type Customer Service
Apply

Company Overview

HotFoot Recruiters

The goal for HotFoot Recruiters is to create long-term business relationships with clients and candidates through an unparalleled service experience. Our company was founded on the belief that the world is full of talented people that may benefit from a connection like HotFoot Recruiters. We started with our client and candidates needs at the forefront of every business endeavor, and this principle still holds true today. Learn More

Contact Information

US-IA-Waterloo, IA
Amy
608.757.4619
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Snapshot
HotFoot Recruiters
Company:
US-IA-Waterloo, IA
Location:
Full-Time Employee
Employment Type:
Hour
Pay Type:
$13.75 /Hour
Pay Rate:
Customer Service
Store Type:

Job Description

Start an EXCITING CAREER with a reputable Fortune 500 company located in Waterloo, IA that services over 3 millions customers world wide. This is an excellent DIRECT-HIRE opportunity with a tremendous benefits package, great incentives, competitive wages and career growth opportunities within a year!


Please review details and submit your resume for consideration.


Responsibilities and Duties


  • Plays an important role in the retention of customers.

  • Handle 80-100 inbound calls a day from a variety of customers. (No sales involved)

  • Accurately performs (Order entry, order follow-up, shipment tracking, update orders, etc).

  • Provide a remarkable customer service experience that drives customers to return time and time again through superior communication skills.

  • Empowered to resolve customer issues promptly and accurately in a manner that will promote customer loyalty.

  • Consistently captures customer’s intent when placing an order and seamlessly provide delivery option that meets those needs.

  • Ability to personalize interactions with customers, while using a positive, “say yes” approach, and set appropriate expectations to resolve conflict.


Benefits:


  • Competitive hourly rate-$13.75

  • 18 Accrued PTO Days and Holiday Pay

  • 401K w/ company contribution

  • Profit sharing

  • Tuition Reimbursement

  • Medical, Dental, Vision Plans for employee and family

  • Great Employee Discount

  • On-site cafeteria and game room


Key Qualifications:


  • Minimum of 2 years of recent experience working in Customer Service

  • Experience fielding a high volume of inbound calls preferred

  • Minimum of High School Diploma

  • Technically savvy (Dual monitors, MS Office, CRM Software)

  • Experience using CRM software is a plus

  • Strong verbal communication

  • Must have great attention to detail for order/data entry

  • Must be available to work 40 hours per week Monday - Friday


Take advantage of this great opportunity, apply today!

Job Requirements

  • Minimum of 2 years of recent experience working in Customer Service

  • Experience fielding a high volume of inbound calls preferred

  • Minimum of High School Diploma

  • Technically savvy (Dual monitors, MS Office, CRM Software)

  • Experience using CRM software is a plus

  • Strong verbal communication

  • Must have great attention to detail for order/data entry

  • Must be available to work 40 hours per week Monday - Friday

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Customer Service Specialist Apply now