The #1 Site for Internships and Entry Level Jobs - search all Internships and Entry Level jobs.

Customer Service Representative

Job Description

Welbilt is more than a name - it's a promise. A promise to keep innovating. To keep evolving. And most of all, to keep bringing our customers the absolute best in foodservice solutions.

Do you have the passion and drive to help us deliver this vision? We want to hear from you.

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers' Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As a Customer Service Representative - you will be responsible for entering, monitoring and tracking customer purchase orders. Processing debit/credit memos, maintaining order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. May train or mentor lower level CSRs.

Reporting directly to the Customer Service Supervisor, this position is based in Jeffersonville, Indiana*.

Essential Job Functions:

  • Entering, monitoring and tracking of customer purchase orders.
  • Process debit/credit memos.
  • Maintain order information filing system.
  • Providing knowledgeable customer support for assigned products and services.
  • Resolves routine and basic problems and communicates solution or requested information to the customer.
  • Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
  • May promote products/services, but does not have a sales quota.
  • Training/mentoring lower level CSR's.
  • Communicates information that requires little explanation or interpretation.


Qualifications :
  • High School Diploma; with a minimum of one year of experience in product or customer service is required.
  • Intermediate computer skills required.
  • Familiar and able to work with Microsoft Office programs.
  • Excellent interpersonal and communication skills.
  • Ability to use multi-line telephone, computer, printer, copy machine
  • Accurate, detail oriented and organized
  • Basic planning and problem solving/analytical skills
  • Outgoing and engaging personality.
*Welbilt KitchenCare is our promise to understand, meet and exceed expectations of our customers for the lifetime of their business. KitchenCare starts with evaluation of operating needs, expands when equipment arrives on-site and continues for the lifecycle of the operation. We support our customers in choosing the right products and delivering a customizable level of service from our portfolio. Through KitchenCare, we empower each customer to manage their Welbilt Foodservice equipment and their operation for a one-of-a kind lifetime experience in collaboration with Welbilt, delivering Performance for a lifetime. Welbilt KitchenCare is a division of Welbilt, Inc.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

Job Requirements

 

Job Snapshot

Location US-IN-Jeffersonville
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Skilled Labor - Trades
Apply

Company Overview

Welbilt

From breakfast, lunch and dinner to all the snacks in between, Welbilt Foodservice brands are used to prepare billions of meals and drinks every day. We put the “fast” in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the “rocks” in signature cocktails. We design, manufacture and supply best-in-class food and beverage equipment for the global commercial foodservice market, offering customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service. Headquartered in Tampa, Florida, and operating 20 facilities throughout the Americas, Europe and Asia, Welbilt Foodservice employs more than 5,000 people and generated sales of $1.5 billion in 2015. Our portfolio of 23 award-winning brands is sold through a global network of over 3,000 distributors and dealers in over 100 countries. Learn More

Contact Information

US-IN-Jeffersonville
Welbilt
Snapshot
Welbilt
Company:
US-IN-Jeffersonville
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Skilled Labor - Trades
Store Type:

Job Description

Welbilt is more than a name - it's a promise. A promise to keep innovating. To keep evolving. And most of all, to keep bringing our customers the absolute best in foodservice solutions.

Do you have the passion and drive to help us deliver this vision? We want to hear from you.

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers' Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As a Customer Service Representative - you will be responsible for entering, monitoring and tracking customer purchase orders. Processing debit/credit memos, maintaining order information filing system, and provides knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. May train or mentor lower level CSRs.

Reporting directly to the Customer Service Supervisor, this position is based in Jeffersonville, Indiana*.

Essential Job Functions:

  • Entering, monitoring and tracking of customer purchase orders.
  • Process debit/credit memos.
  • Maintain order information filing system.
  • Providing knowledgeable customer support for assigned products and services.
  • Resolves routine and basic problems and communicates solution or requested information to the customer.
  • Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
  • May promote products/services, but does not have a sales quota.
  • Training/mentoring lower level CSR's.
  • Communicates information that requires little explanation or interpretation.


Qualifications :
  • High School Diploma; with a minimum of one year of experience in product or customer service is required.
  • Intermediate computer skills required.
  • Familiar and able to work with Microsoft Office programs.
  • Excellent interpersonal and communication skills.
  • Ability to use multi-line telephone, computer, printer, copy machine
  • Accurate, detail oriented and organized
  • Basic planning and problem solving/analytical skills
  • Outgoing and engaging personality.
*Welbilt KitchenCare is our promise to understand, meet and exceed expectations of our customers for the lifetime of their business. KitchenCare starts with evaluation of operating needs, expands when equipment arrives on-site and continues for the lifecycle of the operation. We support our customers in choosing the right products and delivering a customizable level of service from our portfolio. Through KitchenCare, we empower each customer to manage their Welbilt Foodservice equipment and their operation for a one-of-a kind lifetime experience in collaboration with Welbilt, delivering Performance for a lifetime. Welbilt KitchenCare is a division of Welbilt, Inc.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

Job Requirements

 
CareerRookie Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using careerrookie.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Customer Service Representative Apply now