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Customer Service Representative

Job Description

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As a Customer Service Representative – you will be responsible for entering, monitoring and tracking customer purchase orders. Processing debit/credit memos, maintaining order information filing system, and provides knowledgeable support for assigned products.  Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. May train or mentor lower-level CSRs.

Reporting directly to the Manager Customer Service, this position is based in Ft Wayne, Indiana*.

Essential Job Functions:

  • Entering, monitoring and tracking of customer purchase orders.
  • Process debit/credit memos. 
  • Maintain order information filing system.
  • Providing knowledgeable customer support for assigned products and services.
  • Resolves routine and basic problems and communicates solution or requested information to the customer.
  • Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
  • May promote products/services but does not have a sales quota.
  • Training/mentoring lower-level CSR's.
  • Communicates information that requires little explanation or interpretation.

Job Requirements:

  • High School Diploma; with a minimum of one year of experience in product or customer service is required.
  • Intermediate computer skills required.
  • Familiar and able to work with Microsoft Office programs.
  • Excellent interpersonal and communication skills.
  • Basic planning and problem solving/analytical skills.
  • Ability to use multi-line telephone, computer, printer, copy machine.
  • Accurate, detail oriented and organized.
  • Outgoing and engaging personality.
  • Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events.

*Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit www.welbilt.com.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace .  All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

Job Requirements

 

Job Snapshot

Location US-KY-
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Customer Service
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Company Overview

Welbilt

Welbilt provides the world’s top chefs, and premier chain operators or growing independents with industry-leading equipment and solutions. We are looking for people with an entrepreneurial spirit, a passion for excellence and the inspiration to drive the future of the food industry. Be a part of an industry that touches every life. Advanced your career with the leader in food service innovation! Learn More

Contact Information

US-KY-
Snapshot
Welbilt
Company:
US-KY-
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Customer Service
Store Type:

Job Description

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

As a Customer Service Representative – you will be responsible for entering, monitoring and tracking customer purchase orders. Processing debit/credit memos, maintaining order information filing system, and provides knowledgeable support for assigned products.  Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. May train or mentor lower-level CSRs.

Reporting directly to the Manager Customer Service, this position is based in Ft Wayne, Indiana*.

Essential Job Functions:

  • Entering, monitoring and tracking of customer purchase orders.
  • Process debit/credit memos. 
  • Maintain order information filing system.
  • Providing knowledgeable customer support for assigned products and services.
  • Resolves routine and basic problems and communicates solution or requested information to the customer.
  • Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
  • May promote products/services but does not have a sales quota.
  • Training/mentoring lower-level CSR's.
  • Communicates information that requires little explanation or interpretation.

Job Requirements:

  • High School Diploma; with a minimum of one year of experience in product or customer service is required.
  • Intermediate computer skills required.
  • Familiar and able to work with Microsoft Office programs.
  • Excellent interpersonal and communication skills.
  • Basic planning and problem solving/analytical skills.
  • Ability to use multi-line telephone, computer, printer, copy machine.
  • Accurate, detail oriented and organized.
  • Outgoing and engaging personality.
  • Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events.

*Welbilt, Inc. provides the world’s top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit www.welbilt.com.

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace .  All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.

Job Requirements

 
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