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Customer Service Representative- Home Loans

Job Description

As a client service representative, you can look forward too:

- Accountable for the successful resolution of all customer requests through seamless delivery of service, and/or fulfillment requests by answering calls, chats or emails in a contact center environment
- May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request
* Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner.
* Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time.
* Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life.
* Navigating multiple computer applications while interacting with the client.
* Listening to, understanding and providing solutions for our client's needs.

Expectations:

2 years of call center experience in a banking or financial setting.

Mortgage servicing experience. Banking or financial services experience. Customer Service experience in a call center setting.

50-80 inbound calls a day
Performance measured by metrics below:
- Handle time
- Availability
- Schedule adherence
- Process errors and accuracy based on policies and procedures
- Quality review through 4 monitored phone calls a month.

Shift:
Mon-Friday 10:30am-7:00pm





About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements

 

Job Snapshot

Location US-TX-Euless
Employment Type Full-Time Employee
Pay Type Year
Pay Rate $17,000.00 /Year
Store Type Customer Service, Finance
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Company Overview

Aerotek

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With more than 230 non-franchised offices, Aerotek’s 6,000 internal employees serve more than 300,000 contract employees and 17,000 clients every year. To learn more, visit Aerotek.com. Learn More

Contact Information

US-TX-Euless
Blake Albright
Snapshot
Aerotek
Company:
US-TX-Euless
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
$17,000.00 /Year
Pay Rate:
Customer Service, Finance
Store Type:

Job Description

As a client service representative, you can look forward too:

- Accountable for the successful resolution of all customer requests through seamless delivery of service, and/or fulfillment requests by answering calls, chats or emails in a contact center environment
- May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other internal support groups to fulfill the customer request
* Working in a professional, fast-paced environment that requires accuracy, multi-tasking and effectively communicating resolutions in an efficient manner.
* Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time.
* Understanding how clients engage with us using online and mobile technology, financial centers and contact centers to guide them on ways that we can improve their financial life.
* Navigating multiple computer applications while interacting with the client.
* Listening to, understanding and providing solutions for our client's needs.

Expectations:

2 years of call center experience in a banking or financial setting.

Mortgage servicing experience. Banking or financial services experience. Customer Service experience in a call center setting.

50-80 inbound calls a day
Performance measured by metrics below:
- Handle time
- Availability
- Schedule adherence
- Process errors and accuracy based on policies and procedures
- Quality review through 4 monitored phone calls a month.

Shift:
Mon-Friday 10:30am-7:00pm





About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Job Requirements

 
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Customer Service Representative- Home Loans Apply now