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Customer Service Representative - Part Time

Job Description

JobDescription

CustomerService professionals, if you’re passionate about providing world-classcustomer service and would like to grow your career with an industry-leadingcompany, we may have just the perfect fit for you! Founded in 1957 andheadquartered in Mahwah, NJ we are one of the nation's largest privately owneddedicated domestic call center companies with 20 call centers locatedthroughout the United States.

We arecurrently seeking engaging and empathetic Customer Service Representatives toassist our well known client and their customers by phone.  You’ll work inan environment that is rewarding and fun, with coworkers who are trulypassionate about what they do.

If thissounds like the opportunity you’ve been looking for and if you meet ourqualifications, we invite you to bring your skills and expertise to our teamand supply the fuel for growth. Contact us today!



JobResponsibilities


As aCustomer Service Representative, you will provide excellent customer serviceand support to our client’s customers. You will also ensure a unique memorablecustomer service experience answering questions and resolving inquiries withthe utmost compassion, care, sensitivity and accuracy to heart.


Specificduties for this entry level CSR role include:


  • Answering customer requests or inquiries concerning services, products, billing, etc.

  • Delivering superior service identifying and resolving customers’ issues using problem-solving skills

  • Building a positive rapport across a variety of personality types

  • Continually maintaining a working knowledge of our clients’ products, services and promotions

  • Putting the customer first and remaining polite and professional at all times

  • Documenting all customer information, communications and sales in CRM system

     


CareerOpportunities


As DialAmerica,the opportunity for advancement is outstanding! We believe that the best return on investment comes from investing inour people with training and development to help them reach their career goalsand personal aspirations.  Our agents oureligible to join our management development program after just 90 days!  At DialAmerica, if you are motivated,competitive, reliable and honest, you can be management material.


  • We provide on-going training to help you learn and excel at your job

  • We encourage professional growth through our training and development program

  • We provide constant coaching and feedback to help you develop solid skills for possible future management positions

  • We offer opportunities to advance your career and become a mentor, coach, trainer, or supervisor

Job Requirements

Benefits

Here’sjust some of what we have to offer:

  • Competitive compensation - base salary + incentives

  • Set schedule

  • Weekly pay with direct deposit

  • Healthcare coverage and 401K

  • Paid on-the-job training

  • Supportive and motivating staff to help you succeed

  • Rapid opportunities for advancement

  • Professional and upbeat office setting



JobRequirements


We arelooking for Customer Service Representatives with a passion for excellentcustomer service, the ability to function well in a team setting or on anindividual basis, effective time-management and organizational skills, andexceptional communication and interpersonal skills. Don’t worry if you don’thave the experience, we will teach entry level candidates the skills needed forsuccess.


Additionalrequirements for this CSR role include:


  • Willingness to learn and a passion for helping people

  • Strong attention to detail, dependability, and follow through

  • Working knowledge of Windows-based software

  • Flexibility to adapt to changes in a growing organization

  • Self-motivated, positive attitude, and a love for hard work

  • 4 year degree or equivalent work or military experience required 

  • Background and/or drug test may be required



At DialAmerica, YOU arethe Difference! 
Apply now!

Job Snapshot

Location US-PA-Erie
Employment Type Part-Time Employee
Pay Type Hour
Pay Rate $8.00 - $11.00 /Hour
Store Type Customer Service, Health Care, Human Resources
Apply

Company Overview

DialAmerica, Inc. Career Rookie

DialAmerica is one of the nation's largest teleservices companies, setting the industry standard for over 50 years. Headquartered in Mahwah, New Jersey, we have over 20 call centers from coast to coast. Our more than 3,800 employees work for a diverse portfolio of clients in multiple industry sectors including financial services, communications, healthcare, pharmaceutical, technology, energy, retail, government and fundraising. Learn More

Contact Information

US-PA-Erie
Christina Titus
814-835-8194, option 1
Snapshot
DialAmerica, Inc. Career Rookie
Company:
US-PA-Erie
Location:
Part-Time Employee
Employment Type:
Hour
Pay Type:
$8.00 - $11.00 /Hour
Pay Rate:
Customer Service, Health Care, Human Resources
Store Type:

Job Description

JobDescription

CustomerService professionals, if you’re passionate about providing world-classcustomer service and would like to grow your career with an industry-leadingcompany, we may have just the perfect fit for you! Founded in 1957 andheadquartered in Mahwah, NJ we are one of the nation's largest privately owneddedicated domestic call center companies with 20 call centers locatedthroughout the United States.

We arecurrently seeking engaging and empathetic Customer Service Representatives toassist our well known client and their customers by phone.  You’ll work inan environment that is rewarding and fun, with coworkers who are trulypassionate about what they do.

If thissounds like the opportunity you’ve been looking for and if you meet ourqualifications, we invite you to bring your skills and expertise to our teamand supply the fuel for growth. Contact us today!



JobResponsibilities


As aCustomer Service Representative, you will provide excellent customer serviceand support to our client’s customers. You will also ensure a unique memorablecustomer service experience answering questions and resolving inquiries withthe utmost compassion, care, sensitivity and accuracy to heart.


Specificduties for this entry level CSR role include:


  • Answering customer requests or inquiries concerning services, products, billing, etc.

  • Delivering superior service identifying and resolving customers’ issues using problem-solving skills

  • Building a positive rapport across a variety of personality types

  • Continually maintaining a working knowledge of our clients’ products, services and promotions

  • Putting the customer first and remaining polite and professional at all times

  • Documenting all customer information, communications and sales in CRM system

     


CareerOpportunities


As DialAmerica,the opportunity for advancement is outstanding! We believe that the best return on investment comes from investing inour people with training and development to help them reach their career goalsand personal aspirations.  Our agents oureligible to join our management development program after just 90 days!  At DialAmerica, if you are motivated,competitive, reliable and honest, you can be management material.


  • We provide on-going training to help you learn and excel at your job

  • We encourage professional growth through our training and development program

  • We provide constant coaching and feedback to help you develop solid skills for possible future management positions

  • We offer opportunities to advance your career and become a mentor, coach, trainer, or supervisor

Job Requirements

Benefits

Here’sjust some of what we have to offer:

  • Competitive compensation - base salary + incentives

  • Set schedule

  • Weekly pay with direct deposit

  • Healthcare coverage and 401K

  • Paid on-the-job training

  • Supportive and motivating staff to help you succeed

  • Rapid opportunities for advancement

  • Professional and upbeat office setting



JobRequirements


We arelooking for Customer Service Representatives with a passion for excellentcustomer service, the ability to function well in a team setting or on anindividual basis, effective time-management and organizational skills, andexceptional communication and interpersonal skills. Don’t worry if you don’thave the experience, we will teach entry level candidates the skills needed forsuccess.


Additionalrequirements for this CSR role include:


  • Willingness to learn and a passion for helping people

  • Strong attention to detail, dependability, and follow through

  • Working knowledge of Windows-based software

  • Flexibility to adapt to changes in a growing organization

  • Self-motivated, positive attitude, and a love for hard work

  • 4 year degree or equivalent work or military experience required 

  • Background and/or drug test may be required



At DialAmerica, YOU arethe Difference! 
Apply now!

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Customer Service Representative - Part Time Apply now