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Customer Service Representative - Bilingual

Job Description

Customer Service Representative - Part Time

Job Description

Customer Serviceprofessionals, if you’re passionate about providing world-class customerservice and would like to grow your career with an industry-leading company, wemay have just the perfect fit for you! Founded in 1957 and headquartered inMahwah, NJ we are one of the nation's largest privately owned dedicateddomestic call center companies with 20 call centers located throughout theUnited States.

We are currentlyseeking engaging and empathetic Customer Service Representatives to assist ourwell known client and their customers by phone.  You’ll work in anenvironment that is rewarding and fun, with coworkers who are truly passionateabout what they do.

If this sounds likethe opportunity you’ve been looking for and if you meet our qualifications, weinvite you to bring your skills and expertise to our team and supply the fuelfor growth. Contact us today!


Job Responsibilities

As a Customer ServiceRepresentative, you will provide excellent customer service and support to ourclient’s customers. You will also ensure a unique memorable customer serviceexperience answering questions and resolving inquiries with the utmostcompassion, care, sensitivity and accuracy to heart.

Specific duties forthis entry level CSR role include:

  • Answering customer requests or inquiries concerning services, products, billing, etc.

  • Delivering superior service identifying and resolving customers’ issues using  problem-solving skills

  • Building a positive rapport across a variety of personality types

  • Continually maintaining a working knowledge of our clients’ products, services and promotions

  • Putting the customer first and remaining polite and professional at all times

  • Documenting all customer information, communications and sales in CRM system

     

    Career Opportunities

    As DialAmerica, the opportunity for advancement is outstanding!  We believe that the best return on investment comes from investing in our people with training and development to help them reach their career goals and personal aspirations.  Our agents our eligible to join our management development program after just 90 days!  At DialAmerica, if you are motivated, competitive, reliable and honest, you can be management material.

  • We provide on-going training to help you learn and excel at your job

  • We encourage professional growth through our training and development program

  • We provide constant coaching and feedback to help you develop solid skills for possible future management positions

  • We offer opportunities to advance your career and become a mentor, coach, trainer, or supervisor

Benefits

Here’s just some ofwhat we have to offer:

  • Competitive compensation - base salary + incentives

  • Set schedule

  • Weekly pay with direct deposit

  • Healthcare coverage and 401K

  • Paid on-the-job training

  • Supportive and motivating staff to help you succeed

  • Rapid opportunities for advancement

  • Professional and upbeat office setting

     


Job Requirements

Job Requirements

We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach entry level candidates the skills needed for success.

Additional requirements for this CSR role include:

  • Willingness to learn and a passion for helping people

  • Strong attention to detail, dependability, and follow through

  • Working knowledge of Windows-based software

  • Flexibility to adapt to changes in a growing organization

  • Self-motivated, positive attitude, and a love for hard work

  • 4 year degree or equivalent work or military experience required 

  • Background and/or drug test may be required

     

    At DialAmerica, YOU are the Difference! 
    Apply now!


Job Snapshot

Location US-FL-Port Richey
Employment Type Part-Time Employee
Pay Type Hour
Pay Rate $10.00 - $11.00 /Hour
Store Type Sales, Customer Service, Other
Apply

Company Overview

DialAmerica, Inc. Career Rookie

DialAmerica is one of the nation's largest teleservices companies, setting the industry standard for over 50 years. Headquartered in Mahwah, New Jersey, we have over 20 call centers from coast to coast. Our more than 3,800 employees work for a diverse portfolio of clients in multiple industry sectors including financial services, communications, healthcare, pharmaceutical, technology, energy, retail, government and fundraising. Learn More

Contact Information

US-FL-Port Richey
Mary Alicea
727-817-0059
727-868-6908
Snapshot
DialAmerica, Inc. Career Rookie
Company:
US-FL-Port Richey
Location:
Part-Time Employee
Employment Type:
Hour
Pay Type:
$10.00 - $11.00 /Hour
Pay Rate:
Sales, Customer Service, Other
Store Type:

Job Description

Customer Service Representative - Part Time

Job Description

Customer Serviceprofessionals, if you’re passionate about providing world-class customerservice and would like to grow your career with an industry-leading company, wemay have just the perfect fit for you! Founded in 1957 and headquartered inMahwah, NJ we are one of the nation's largest privately owned dedicateddomestic call center companies with 20 call centers located throughout theUnited States.

We are currentlyseeking engaging and empathetic Customer Service Representatives to assist ourwell known client and their customers by phone.  You’ll work in anenvironment that is rewarding and fun, with coworkers who are truly passionateabout what they do.

If this sounds likethe opportunity you’ve been looking for and if you meet our qualifications, weinvite you to bring your skills and expertise to our team and supply the fuelfor growth. Contact us today!


Job Responsibilities

As a Customer ServiceRepresentative, you will provide excellent customer service and support to ourclient’s customers. You will also ensure a unique memorable customer serviceexperience answering questions and resolving inquiries with the utmostcompassion, care, sensitivity and accuracy to heart.

Specific duties forthis entry level CSR role include:

  • Answering customer requests or inquiries concerning services, products, billing, etc.

  • Delivering superior service identifying and resolving customers’ issues using  problem-solving skills

  • Building a positive rapport across a variety of personality types

  • Continually maintaining a working knowledge of our clients’ products, services and promotions

  • Putting the customer first and remaining polite and professional at all times

  • Documenting all customer information, communications and sales in CRM system

     

    Career Opportunities

    As DialAmerica, the opportunity for advancement is outstanding!  We believe that the best return on investment comes from investing in our people with training and development to help them reach their career goals and personal aspirations.  Our agents our eligible to join our management development program after just 90 days!  At DialAmerica, if you are motivated, competitive, reliable and honest, you can be management material.

  • We provide on-going training to help you learn and excel at your job

  • We encourage professional growth through our training and development program

  • We provide constant coaching and feedback to help you develop solid skills for possible future management positions

  • We offer opportunities to advance your career and become a mentor, coach, trainer, or supervisor

Benefits

Here’s just some ofwhat we have to offer:

  • Competitive compensation - base salary + incentives

  • Set schedule

  • Weekly pay with direct deposit

  • Healthcare coverage and 401K

  • Paid on-the-job training

  • Supportive and motivating staff to help you succeed

  • Rapid opportunities for advancement

  • Professional and upbeat office setting

     


Job Requirements

Job Requirements

We are looking for Customer Service Representatives with a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills. Don’t worry if you don’t have the experience, we will teach entry level candidates the skills needed for success.

Additional requirements for this CSR role include:

  • Willingness to learn and a passion for helping people

  • Strong attention to detail, dependability, and follow through

  • Working knowledge of Windows-based software

  • Flexibility to adapt to changes in a growing organization

  • Self-motivated, positive attitude, and a love for hard work

  • 4 year degree or equivalent work or military experience required 

  • Background and/or drug test may be required

     

    At DialAmerica, YOU are the Difference! 
    Apply now!


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Customer Service Representative - Bilingual Apply now