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Customer Service Rep

Job Description

Look no further - you could be our next Customer ServiceRepresentative at Welbilt's Sellersburg, Indiana facility*.

As a Customer Service Representative - you will beresponsible for entering, monitoring and tracking customer purchase orders. Processingdebit/credit memos, maintaining order information filing system, and providesknowledgeable support for assigned products. Work is focused on responding to inbound customer calls related toprocessing sales orders and resolving routine order/delivery issues. May trainor mentor lower level CSRs.

Reportingdirectly to the Customer Service Manager; this position is located in SellersburgIN.


We put the'fast' in fast food and the refinement in fine dining. We put the icyrefreshment in sodas and the 'rocks' in signature cocktails. Be partof an industry that touches every life. Advance your career with the leader infoodservice innovation!

Essential Job Functions:
  • Entering, monitoring and tracking of customer purchase orders.
  • Processdebit/credit memos.

  • Maintain order information filing system.
  • Providingknowledgeable customer support for assigned products and services.

  • Resolvesroutine and basic problems and communicates solution or requested informationto the customer.

  • Analyzescustomer service needs and refers to other service or technical departments forfollow up as needed.

  • Maypromote products/services, but does not have a sales quota.

  • Training/mentoring lower level CSR's.

  • Communicatesinformation that requires little explanation or interpretation.


ind-123



Job Requirements:

  • High School Diploma; with a minimum of one year of experience in product or customer service is required.
  • Intermediate computer skills required.
  • Familiar and able to work with Microsoft Office programs.
  • Excellent interpersonal and communication skills.
  • Basic planning and problem solving/analytical skills
  • Ability to use multi-line telephone, computer, printer, copy machine.
  • Accurate, detail oriented and organized.
  • Outgoing and engaging personality.
  • Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events

* Welbilt, Inc. (formerly Manitowoc Foodservice) - designs, manufactures and supplies best-in-class food and beverage equipment for the global foodservice market. Welbilt offers customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service, whether locations are around the corner or across the globe. With operations in the Americas, Europe and Asia, the company has a portfolio of best-in-class brands including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln, Manitowoc® Ice, Merco®, Multiplex®, Merrychef®, Servend® and Manitowoc® Beverage Systems.

Job Requirements

 

Job Snapshot

Location US-IN-Sellersburg
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Skilled Labor - Trades
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Company Overview

Welbilt

From breakfast, lunch and dinner to all the snacks in between, Welbilt Foodservice brands are used to prepare billions of meals and drinks every day. We put the “fast” in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the “rocks” in signature cocktails. We design, manufacture and supply best-in-class food and beverage equipment for the global commercial foodservice market, offering customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service. Headquartered in Tampa, Florida, and operating 20 facilities throughout the Americas, Europe and Asia, Welbilt Foodservice employs more than 5,000 people and generated sales of $1.5 billion in 2015. Our portfolio of 23 award-winning brands is sold through a global network of over 3,000 distributors and dealers in over 100 countries. Learn More

Contact Information

US-IN-Sellersburg
Manitowoc Foodservices
Snapshot
Welbilt
Company:
US-IN-Sellersburg
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Skilled Labor - Trades
Store Type:

Job Description

Look no further - you could be our next Customer ServiceRepresentative at Welbilt's Sellersburg, Indiana facility*.

As a Customer Service Representative - you will beresponsible for entering, monitoring and tracking customer purchase orders. Processingdebit/credit memos, maintaining order information filing system, and providesknowledgeable support for assigned products. Work is focused on responding to inbound customer calls related toprocessing sales orders and resolving routine order/delivery issues. May trainor mentor lower level CSRs.

Reportingdirectly to the Customer Service Manager; this position is located in SellersburgIN.


We put the'fast' in fast food and the refinement in fine dining. We put the icyrefreshment in sodas and the 'rocks' in signature cocktails. Be partof an industry that touches every life. Advance your career with the leader infoodservice innovation!

Essential Job Functions:
  • Entering, monitoring and tracking of customer purchase orders.
  • Processdebit/credit memos.

  • Maintain order information filing system.
  • Providingknowledgeable customer support for assigned products and services.

  • Resolvesroutine and basic problems and communicates solution or requested informationto the customer.

  • Analyzescustomer service needs and refers to other service or technical departments forfollow up as needed.

  • Maypromote products/services, but does not have a sales quota.

  • Training/mentoring lower level CSR's.

  • Communicatesinformation that requires little explanation or interpretation.


ind-123



Job Requirements:

  • High School Diploma; with a minimum of one year of experience in product or customer service is required.
  • Intermediate computer skills required.
  • Familiar and able to work with Microsoft Office programs.
  • Excellent interpersonal and communication skills.
  • Basic planning and problem solving/analytical skills
  • Ability to use multi-line telephone, computer, printer, copy machine.
  • Accurate, detail oriented and organized.
  • Outgoing and engaging personality.
  • Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events

* Welbilt, Inc. (formerly Manitowoc Foodservice) - designs, manufactures and supplies best-in-class food and beverage equipment for the global foodservice market. Welbilt offers customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service, whether locations are around the corner or across the globe. With operations in the Americas, Europe and Asia, the company has a portfolio of best-in-class brands including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln, Manitowoc® Ice, Merco®, Multiplex®, Merrychef®, Servend® and Manitowoc® Beverage Systems.

Job Requirements

 
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Customer Service Rep Apply now