The #1 Site for Internships and Entry Level Jobs - search all Internships and Entry Level jobs.
M9r7sn68xbb7jxgjn72

Customer Service Rep/Sales Support Rep

Job Description

Position: Customer Service Rep/Sales Support Representative 


Location: Minnetonka, MN 


Duration: Contract-to-Hire


Rate: $18.00/Hr 


Start Date: 04/22/2019
Description: 


Customer Service Rep/Sales Support Rep. 


Candidates will focus on providing phone support to Sales Representatives by answering 


general sales support questions and assisting with system navigation. 
Primary Responsibilities: 


• Handling in-bound phone calls professionally and provide excellent customer service 


• Research and Resolve Sales Agent’s questions relating to: 


o how to use self- service tools and to troubleshoot system issues 


o Member concerns 


o Medicaid Verification 


o Application Status and Eligibility 


o On-boarding & Certification process 


o Commission questions 


• Document Call Resolution of each contact in various systems in a clear and concise manner 


• Demonstrate the ability to provide a quality experience for all of our customers 


• Meet minimal performance goals on a weekly basis 

Job Requirements

Qualifications: 


• At least 1 year of Customer Service experience 


• Ability to communicate clearly and concisely (verbally and written) 


• Strong computer skills are required, including but not limited to: knowledge of 


Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills 


• Ability to learn new computer applications quickly and toggle between multiple systems 


• High School diploma or equivalent (GED) 


• Ability to multi-task. 
Preferred Qualifications: 


• Experience working in a call center 


• Healthcare and/or insurance industry experience 


• Medicare knowledge 


• Experience supporting a sales team or working with sales representatives 


• Experience navigating a computer while on the phone 
Physical Requirements and Work Environment: 


• Extended periods of sitting at a compute 


• Use of hands/fingers across keyboard or mouse 


• Office environment 
Training: 


• 8:00 AM to 4:30PM Monday- Friday (Local Time) 


• 4 weeks (Candidates cannot miss any days during training) 


• A Grammar, Excel and Word Test must be passed with an 80% or higher (with agency) 
Once they have completed training, Candidates must be able to: 


• pass product certifications annually 


• work any shift between 


o Minnesota: 7:00 AM and 8:00 PM Central time Monday - Friday 


• to work on weekends or overtime as requested 


• Temporary-to-permanent only for the right fit

Job Snapshot

Location US-MN-Minnetonka
Employment Type Contract to Hire
Pay Type Hour
Pay Rate $18.00 /Hour
Store Type Customer Service
Apply

Company Overview

Equity Staffing Group

Equity Staffing Group provides innovative workforce solutions to help clients operate more efficiently and more successfully. We provide staffing services to organizations and career opportunities for job seekers in the following disciplines: Information Technology, Professional Services, Finance & Accounting, Healthcare, Legal, Engineering and Light Industrial. Equity Staffing Group is a certified Minority-Owned and Operated (MBE) Consulting, Contingent Labor and Payroll Solutions provider focused on providing strategic solutions for Global 1000 corporations. We are owned and operated by a member of the Potawatomi Nation. Equity is one of the largest and fastest growing Native American owned and operated staffing agencies in the world. Equity Staffing Group provides local expertise backed by national resources and a network of professionals. We are always at work identifying, recruiting, and developing relationships with talented professionals across the country. Learn More

Contact Information

US-MN-Minnetonka
Icon-social-facebookIcon-social-linkedinIcon-social-twitter
Snapshot
Equity Staffing Group
Company:
US-MN-Minnetonka
Location:
Contract to Hire
Employment Type:
Hour
Pay Type:
$18.00 /Hour
Pay Rate:
Customer Service
Store Type:

Job Description

Position: Customer Service Rep/Sales Support Representative 


Location: Minnetonka, MN 


Duration: Contract-to-Hire


Rate: $18.00/Hr 


Start Date: 04/22/2019
Description: 


Customer Service Rep/Sales Support Rep. 


Candidates will focus on providing phone support to Sales Representatives by answering 


general sales support questions and assisting with system navigation. 
Primary Responsibilities: 


• Handling in-bound phone calls professionally and provide excellent customer service 


• Research and Resolve Sales Agent’s questions relating to: 


o how to use self- service tools and to troubleshoot system issues 


o Member concerns 


o Medicaid Verification 


o Application Status and Eligibility 


o On-boarding & Certification process 


o Commission questions 


• Document Call Resolution of each contact in various systems in a clear and concise manner 


• Demonstrate the ability to provide a quality experience for all of our customers 


• Meet minimal performance goals on a weekly basis 

Job Requirements

Qualifications: 


• At least 1 year of Customer Service experience 


• Ability to communicate clearly and concisely (verbally and written) 


• Strong computer skills are required, including but not limited to: knowledge of 


Microsoft Word, Excel, Microsoft Outlook, & keyboarding skills 


• Ability to learn new computer applications quickly and toggle between multiple systems 


• High School diploma or equivalent (GED) 


• Ability to multi-task. 
Preferred Qualifications: 


• Experience working in a call center 


• Healthcare and/or insurance industry experience 


• Medicare knowledge 


• Experience supporting a sales team or working with sales representatives 


• Experience navigating a computer while on the phone 
Physical Requirements and Work Environment: 


• Extended periods of sitting at a compute 


• Use of hands/fingers across keyboard or mouse 


• Office environment 
Training: 


• 8:00 AM to 4:30PM Monday- Friday (Local Time) 


• 4 weeks (Candidates cannot miss any days during training) 


• A Grammar, Excel and Word Test must be passed with an 80% or higher (with agency) 
Once they have completed training, Candidates must be able to: 


• pass product certifications annually 


• work any shift between 


o Minnesota: 7:00 AM and 8:00 PM Central time Monday - Friday 


• to work on weekends or overtime as requested 


• Temporary-to-permanent only for the right fit

CareerRookie Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using careerrookie.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Customer Service Rep/Sales Support Rep Apply now