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Customer Service Hiring Event

Job Description

We are having a hiring event on Thursday, May 23, 2019 from 10am to 4pm at our location at: 1403 Dunn Avenue, Jacksonville, FL

We are hiring for the following locations:

  • 1403 Dunn Avenue
  • 5741 North Main Street
  • 5553 Beach Blvd
  • 10039 Atlantic Blvd
  • 4420 Blanding Blvd

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, has grown into a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Customer Service Representatives (Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time employees with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

  • Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
  • Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
  • Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Supervisor) position
  • Follow the Career Path and apply for a Store Manager in Training position which includes a 12 week training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Team Members:

  • Competitive Wages
  • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
  • Comprehensive Health Insurance Package
  • Generous Paid Time Off
  • Great Working Hours
  • 401(k) with Company Match
  • Holiday Pay

Customer Service Representative (Pawn Broker) Job Responsibilities:

This role will give you the unique opportunity to interact with our customers on a daily basis, providing assistance with sales, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include but are not limited to:

  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
  • Processing sales, loans, and extensions
  • Coming to jointly satisfactory terms regarding items to be pawned
  • Performing opening and closing store procedures
  • Contacting customers to generate new and repeat business



As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. We want you to love coming to work every day!

Requirements for the Customer Service Representative (Pawnbroker) role include:

  • High school diploma or GED
  • Minimum 1 year of customer service experience or retail experience
  • Excellent communication and interpersonal skills
  • Work well independently and as member of a Team
  • Multitask
  • Ability to offer and describe various solutions and benefits to the customer
  • Able to pass a criminal background check and drug test
  • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
  • Adhering to all company policies, procedures, and regulations
  • Sales background, a plus
  • Bilingual, a plus

EZCORP participates in the E-Verify Program (Department of Homeland Security) which electronically verifies the employment eligibility, identity, and Social Security number validity of all new hires and rehires.


Job Requirements

 

Job Snapshot

Location US-FL-1403 Dunn Avenue, Jacksonville, FL 32218
Employment Type Full-Time Employee
Pay Type Hour
Pay Rate $11.00 - $13.00 /Hour
Store Type Customer Service, Retail, Sales
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Company Overview

EZCORP

Value Pawn is part of the EZCORP family of companies based in Austin, TX. Working at EZCORP is more than a job – it’s a career. It’s an opportunity to work in a fun and challenging environment where you can progress within a growing, industry-leading company. Headquartered in beautiful Austin, Texas, EZCORP operates throughout North America and our team members are committed to making our customers' lives easier. Learn More

Contact Information

US-FL-1403 Dunn Avenue, Jacksonville, FL 32218
Value Pawn and Jewelry
Snapshot
EZCORP
Company:
US-FL-1403 Dunn Avenue, Jacksonville, FL 32218
Location:
Full-Time Employee
Employment Type:
Hour
Pay Type:
$11.00 - $13.00 /Hour
Pay Rate:
Customer Service, Retail, Sales
Store Type:

Job Description

We are having a hiring event on Thursday, May 23, 2019 from 10am to 4pm at our location at: 1403 Dunn Avenue, Jacksonville, FL

We are hiring for the following locations:

  • 1403 Dunn Avenue
  • 5741 North Main Street
  • 5553 Beach Blvd
  • 10039 Atlantic Blvd
  • 4420 Blanding Blvd

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, has grown into a leading provider of pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Customer Service Representatives (Pawn Broker) and we would love to have you join our team.

EZCORP provides our full-time employees with a comprehensive benefits package to help you achieve your optimal work/life balance.

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

  • Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
  • Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
  • Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Supervisor) position
  • Follow the Career Path and apply for a Store Manager in Training position which includes a 12 week training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Team Members:

  • Competitive Wages
  • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
  • Comprehensive Health Insurance Package
  • Generous Paid Time Off
  • Great Working Hours
  • 401(k) with Company Match
  • Holiday Pay

Customer Service Representative (Pawn Broker) Job Responsibilities:

This role will give you the unique opportunity to interact with our customers on a daily basis, providing assistance with sales, enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set EZCORP apart from the competition. Other Customer Service duties include but are not limited to:

  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
  • Processing sales, loans, and extensions
  • Coming to jointly satisfactory terms regarding items to be pawned
  • Performing opening and closing store procedures
  • Contacting customers to generate new and repeat business



As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. We want you to love coming to work every day!

Requirements for the Customer Service Representative (Pawnbroker) role include:

  • High school diploma or GED
  • Minimum 1 year of customer service experience or retail experience
  • Excellent communication and interpersonal skills
  • Work well independently and as member of a Team
  • Multitask
  • Ability to offer and describe various solutions and benefits to the customer
  • Able to pass a criminal background check and drug test
  • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
  • Adhering to all company policies, procedures, and regulations
  • Sales background, a plus
  • Bilingual, a plus

EZCORP participates in the E-Verify Program (Department of Homeland Security) which electronically verifies the employment eligibility, identity, and Social Security number validity of all new hires and rehires.


Job Requirements

 
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