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Customer Service & Sales Associate

(Confidential)

Job Description

Come join our growing team! We are seeking a Customer Success Manager to work directly with customers to enhance their overall client experience. The Customer Success Manager is responsible for overall customer wellbeing by interacting with customers on a one-to-one basis, presenting new services and options and acting as a Brand Ambassador for our clients.


We are looking for people who have the magic combination of online marketing expertise and customer management at a high level.


Responsibilities include:

  • Establishing a relationship that works to ensure customer’s retention and overall satisfaction



  • Acting as a liaison between campaign management and the customer with a focus on clear communication



  • Developing success plans for customer acquisitions and retention



  • Be a champion of world-class customer/client service; deliver high-quality customer experience at every contact point



  • Track development of marketing campaigns, and progress towards sales goals



  • Work with the Campaign Managers and executive team to identify/resolve all issues that could impact satisfaction



  • Ensure that all team members abide by our standard operating procedures



  • Prioritizing and driving resolution of customer issues



  • Accurately capture customer feedback



  • Develop and maintain expertise on industry trends and new products



Job Requirements

Customer Service Representative Job Duties:
● Attracts potential customers by answering product and service questions; suggesting information about products and services. 


● Opens customer accounts by recording account information. 


● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 


● Recommends potential products or services to management by collecting customer information and analyzing customer needs. 


● Contributes to team effort by accomplishing related results as needed.




Candidates Will :


  • Work with Fortune 500 Clients.

  • Have opportunities for Progression in a Fast Growing International Business.

  • Work in a stimulating Environment.

  • Be trained on Marketing Systems and Theories.

  • Learn about Business Development.

  • Receive comprehensive job and leadership training

  • Have opportunities to advance within this entry level role

Apply
Apply

Job Snapshot

Location US-VA-Arlington
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Other, Retail, Training
Other Compensation: W2, Weekly Pay, Bonuses

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-VA-Arlington
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other, Retail, Training
Store Type:

Job Description

Come join our growing team! We are seeking a Customer Success Manager to work directly with customers to enhance their overall client experience. The Customer Success Manager is responsible for overall customer wellbeing by interacting with customers on a one-to-one basis, presenting new services and options and acting as a Brand Ambassador for our clients.


We are looking for people who have the magic combination of online marketing expertise and customer management at a high level.


Responsibilities include:

  • Establishing a relationship that works to ensure customer’s retention and overall satisfaction



  • Acting as a liaison between campaign management and the customer with a focus on clear communication



  • Developing success plans for customer acquisitions and retention



  • Be a champion of world-class customer/client service; deliver high-quality customer experience at every contact point



  • Track development of marketing campaigns, and progress towards sales goals



  • Work with the Campaign Managers and executive team to identify/resolve all issues that could impact satisfaction



  • Ensure that all team members abide by our standard operating procedures



  • Prioritizing and driving resolution of customer issues



  • Accurately capture customer feedback



  • Develop and maintain expertise on industry trends and new products



Job Requirements

Customer Service Representative Job Duties:
● Attracts potential customers by answering product and service questions; suggesting information about products and services. 


● Opens customer accounts by recording account information. 


● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 


● Recommends potential products or services to management by collecting customer information and analyzing customer needs. 


● Contributes to team effort by accomplishing related results as needed.




Candidates Will :


  • Work with Fortune 500 Clients.

  • Have opportunities for Progression in a Fast Growing International Business.

  • Work in a stimulating Environment.

  • Be trained on Marketing Systems and Theories.

  • Learn about Business Development.

  • Receive comprehensive job and leadership training

  • Have opportunities to advance within this entry level role

Customer Service & Sales Associate Apply now