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Customer Experience Specialist

Job Description

Staffing Now has partnered with a leading academic partner in the Grapevine area to fill a Customer Experience Specialist role. This position is responsible for providing high level customer service to incoming calls and emails. The CES is responsible for responding, researching and replying to all incoming inquiries regarding enrollment, eligibility verification, ID cards, and waiver inquiries. This individual will work closely with others on the specified team, insurance carriers, and other departments within the company.

ESSENTIAL FUNCTIONS:

  • Answer and return incoming telephone calls and emails to resolve customer and client inquiries and issues in a timely manner.
  • Provide enrollment, eligibility verification, ID cards, and level 1 & 2 waiver information to parents and students whether by email, fax, phone call or mail.
  • Effectively diffuse escalated customer related issues by analyzing, utilizing resource material and partnering with others to resolve complex problems.
  • Work with insurance carriers regarding enrollments in their systems and process emergency adds.
  • Navigate multiple systems to include the waiver, enrollment, and imaging systems.
  • Create weekly reports.
  • Identify process and service enhancements.
  • Assist Customer Care Manager on special projects as needed.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, and Compliance Program Policies.
  • Maintain confidentiality of company business.
  • Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

JOB REQUIREMENTS:

  • Bachelor's degree preferred or 3+ years customer service background or equivalent required in the healthcare industry; knowledge of insurance is a plus
  • Current and in-depth knowledge and understanding of customer service delivery
  • Excellent interpersonal, written, and oral communication skills
  • Ability to multi-task in a fast-paced environment and take on responsibility
  • PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook

This position is a contract-to-hire opportunity paying $15.75/hour. Please send your resume to [Click Here to Email Your Resumé] for immediate consideration.

Job Requirements

 

Job Snapshot

Location US-TX-Grapevine
Employment Type Contract to Hire
Pay Type Hour
Pay Rate $15.75 /Hour
Store Type Admin - Clerical, Customer Service, Insurance
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Company Overview

Staffing Now

STAFFING NOW® is one of the fastest growing administrative recruitment services in the country. We specialize in matching administrative professionals with the right temporary or full-time job opportunities in a variety of clients in all industries. Staffing Now can help you build your career! SNI Companies®, the parent company of Staffing Now specializes in the placement of Accounting & Finance and IT candidates on a temporary and full-time basis through its Accounting Now and SNI Technology. Learn More

Contact Information

US-TX-Grapevine
Staffing Now
Snapshot
Staffing Now
Company:
US-TX-Grapevine
Location:
Contract to Hire
Employment Type:
Hour
Pay Type:
$15.75 /Hour
Pay Rate:
Admin - Clerical, Customer Service, Insurance
Store Type:

Job Description

Staffing Now has partnered with a leading academic partner in the Grapevine area to fill a Customer Experience Specialist role. This position is responsible for providing high level customer service to incoming calls and emails. The CES is responsible for responding, researching and replying to all incoming inquiries regarding enrollment, eligibility verification, ID cards, and waiver inquiries. This individual will work closely with others on the specified team, insurance carriers, and other departments within the company.

ESSENTIAL FUNCTIONS:

  • Answer and return incoming telephone calls and emails to resolve customer and client inquiries and issues in a timely manner.
  • Provide enrollment, eligibility verification, ID cards, and level 1 & 2 waiver information to parents and students whether by email, fax, phone call or mail.
  • Effectively diffuse escalated customer related issues by analyzing, utilizing resource material and partnering with others to resolve complex problems.
  • Work with insurance carriers regarding enrollments in their systems and process emergency adds.
  • Navigate multiple systems to include the waiver, enrollment, and imaging systems.
  • Create weekly reports.
  • Identify process and service enhancements.
  • Assist Customer Care Manager on special projects as needed.
  • Comply with HIPAA, Diversity Principles, Corporate Integrity, and Compliance Program Policies.
  • Maintain confidentiality of company business.
  • Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

JOB REQUIREMENTS:

  • Bachelor's degree preferred or 3+ years customer service background or equivalent required in the healthcare industry; knowledge of insurance is a plus
  • Current and in-depth knowledge and understanding of customer service delivery
  • Excellent interpersonal, written, and oral communication skills
  • Ability to multi-task in a fast-paced environment and take on responsibility
  • PC proficiency to include Microsoft Word, Excel, PowerPoint, and Outlook

This position is a contract-to-hire opportunity paying $15.75/hour. Please send your resume to [Click Here to Email Your Resumé] for immediate consideration.

Job Requirements

 
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Customer Experience Specialist Apply now