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Customer Care Representative - Healthcare

Job Description

About the Company:

DialAmerica is one of the nations largest teleservices companies. Headquartered in Mahwah, New Jersey DialAmerica has 23 call centers located throughout the United States. Today we have both inbound and outbound calling campaigns for over one hundred Fortune 500 clients, providing customer care and sales solutions to their existing and prospective customers.

Over 5,000 DialAmerica employees work for a diverse portfolio of clients in multiple industry sectors including financial services, communications, healthcare, pharmaceutical, technology, marketing, and fundraising, consumer products, energy and others.

About the Position:

We are interviewing both English and Spanish Speaking agents now for the 2015 annual Medicare open enrollment push beginning in September. Our agents provide exceptional customer service on behalf of our industry leading healthcare client. Your responsibility is to take inbound calls from eligible Medicare Advantage Plan members, answer basic questions about the plan and enrollment process, and schedule an in-person consultation with a licensed benefits specialist. If you’re taking fall classes or will be looking for steady employment beginning around early September, you can apply now to line up a job ahead of time!

Job Responsibilities:

  • Gather prospective member information, provide plan information and enroll customers in appropriate healthcare program. .
  • Answer customer requests or inquires concerning services, products, billing, etc.
  • Upsell products and/or services
  • May be required to work in one or multiple queues / skill sets over various customer contact channels
  • Responsible for improving customer retention through programs and services provided to the customer
  • Continually maintain working knowledge of our clients' products, services and promotions
  • Make recommendations according to customer's needs
  • Use online database to keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.


We Offer:

  • Weekly Pay & Paid on-the-job Training
  • Healthcare Coverage plan is available after 3 months
  • Annualized base salary increases based on performance.

  • 401K Plan
  • Referral Bonus Program
  • Supportive & Motivating Staff to help you succeed
  • Professional & Upbeat Office Setting

Job Requirements

  • Friendly, conversational and engaging phone presence and high integrity
  • Bilingual Agents MUST fluently read and speak both English and Spanish clearly.
  • Able to work between 20-40 hrs weekly, with availability between 8am - 8pm.
  • Must be 18 years of age.
  • Customer service or healthcare/insurance-related experience A PLUS
  • Computer proficiency in a Windows PC environment, excellent typing and data entry skills and the ability to navigate multiple computer applications simultaneously
  • Reliable and dependable work habits with excellent attendance
  • Job Snapshot

    Location US-NE-Omaha
    Employment Type Part-Time Employee
    Pay Type Hour
    Pay Rate $9.00 - $11.00 /Hour
    Store Type Health Care, Customer Service
    Other Compensation: $10/hr for English-only; $12/hr for Bilingual
    Apply

    Company Overview

    DialAmerica, Inc. Career Rookie

    DialAmerica is one of the nation's largest teleservices companies, setting the industry standard for over 50 years. Headquartered in Mahwah, New Jersey, we have over 20 call centers from coast to coast. Our more than 3,800 employees work for a diverse portfolio of clients in multiple industry sectors including financial services, communications, healthcare, pharmaceutical, technology, energy, retail, government and fundraising. Learn More

    Contact Information

    US-NE-Omaha
    Danielle Blum or Mary Bystrek
    402-331-5311 ext:42570
    Snapshot
    DialAmerica, Inc. Career Rookie
    Company:
    US-NE-Omaha
    Location:
    Part-Time Employee
    Employment Type:
    Hour
    Pay Type:
    $9.00 - $11.00 /Hour
    Pay Rate:
    Health Care, Customer Service
    Store Type:

    Job Description

    About the Company:

    DialAmerica is one of the nations largest teleservices companies. Headquartered in Mahwah, New Jersey DialAmerica has 23 call centers located throughout the United States. Today we have both inbound and outbound calling campaigns for over one hundred Fortune 500 clients, providing customer care and sales solutions to their existing and prospective customers.

    Over 5,000 DialAmerica employees work for a diverse portfolio of clients in multiple industry sectors including financial services, communications, healthcare, pharmaceutical, technology, marketing, and fundraising, consumer products, energy and others.

    About the Position:

    We are interviewing both English and Spanish Speaking agents now for the 2015 annual Medicare open enrollment push beginning in September. Our agents provide exceptional customer service on behalf of our industry leading healthcare client. Your responsibility is to take inbound calls from eligible Medicare Advantage Plan members, answer basic questions about the plan and enrollment process, and schedule an in-person consultation with a licensed benefits specialist. If you’re taking fall classes or will be looking for steady employment beginning around early September, you can apply now to line up a job ahead of time!

    Job Responsibilities:

    • Gather prospective member information, provide plan information and enroll customers in appropriate healthcare program. .
    • Answer customer requests or inquires concerning services, products, billing, etc.
    • Upsell products and/or services
    • May be required to work in one or multiple queues / skill sets over various customer contact channels
    • Responsible for improving customer retention through programs and services provided to the customer
    • Continually maintain working knowledge of our clients' products, services and promotions
    • Make recommendations according to customer's needs
    • Use online database to keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.


    We Offer:

    • Weekly Pay & Paid on-the-job Training
    • Healthcare Coverage plan is available after 3 months
    • Annualized base salary increases based on performance.

    • 401K Plan
    • Referral Bonus Program
    • Supportive & Motivating Staff to help you succeed
    • Professional & Upbeat Office Setting

    Job Requirements

  • Friendly, conversational and engaging phone presence and high integrity
  • Bilingual Agents MUST fluently read and speak both English and Spanish clearly.
  • Able to work between 20-40 hrs weekly, with availability between 8am - 8pm.
  • Must be 18 years of age.
  • Customer service or healthcare/insurance-related experience A PLUS
  • Computer proficiency in a Windows PC environment, excellent typing and data entry skills and the ability to navigate multiple computer applications simultaneously
  • Reliable and dependable work habits with excellent attendance
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    Customer Care Representative - Healthcare Apply now