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Customer Care Associate

Job Description

Job title: Customer Care Associate

Location: Plainsboro, NJ

Duration: 6 Months

Job description:

Essential Functions:

  • Responsible for assisting patient and HCP customers with inquiries related to company information, product information inquiries, product and device use, literature requests, savings offers, and assistance with other products and services.
  • This is a customer service position located in an inbound call center of a pharmaceutical manufacturer. The primary focus is to deliver an optimal customer experience and build customer loyalty through telephone interactions, email, postal mail, and emerging communications such as chat, text, and social media.
  • Provide technical assistance to customers related to product or promotional website issues.

Qualifications:

  • Associates degree required; Bachelor degree preferred.
  • 3 years previous customer facing experience required
  • Professional experience in healthcare, pharmaceutical or medical device call center highly desirable.
  • Data entry experience required
  • Fluency to read and speak Spanish is preferred

Job Requirements

 

Job Snapshot

Location US-NJ-Plainsboro
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Customer Service, Health Care, Pharmaceutical
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Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-NJ-Plainsboro
American CyberSystems, Inc.
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Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-NJ-Plainsboro
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Customer Service, Health Care, Pharmaceutical
Store Type:

Job Description

Job title: Customer Care Associate

Location: Plainsboro, NJ

Duration: 6 Months

Job description:

Essential Functions:

  • Responsible for assisting patient and HCP customers with inquiries related to company information, product information inquiries, product and device use, literature requests, savings offers, and assistance with other products and services.
  • This is a customer service position located in an inbound call center of a pharmaceutical manufacturer. The primary focus is to deliver an optimal customer experience and build customer loyalty through telephone interactions, email, postal mail, and emerging communications such as chat, text, and social media.
  • Provide technical assistance to customers related to product or promotional website issues.

Qualifications:

  • Associates degree required; Bachelor degree preferred.
  • 3 years previous customer facing experience required
  • Professional experience in healthcare, pharmaceutical or medical device call center highly desirable.
  • Data entry experience required
  • Fluency to read and speak Spanish is preferred

Job Requirements

 
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Customer Care Associate Apply now