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Customer Care Associate

Job Description


Customer Care Associate - Full Time - Plymouth Meeting

If you're seeking a job where you can empower people to take better control of their health, you've come to the right place. A Health Care Organization is looking for full-time Customer Care Associates to join our Plymouth Meeting team. A Customer Care Associate in an important position providing guidance and direction to our members regarding the health care system. If you have previous customer service experience, this role may be a good fit for applying your current knowledge and learning about healthcare to help members and expand your career.
This organization offers a comprehensive training program to develop the knowledge you need to be successful in assisting members.

They offer Great Benefits! The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match. Health Advocate has an Onsite fitness facility, yoga classes, Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.

Job Summary:

  • Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
  • Build rapport with callers using a friendly, courteous and professional manner
  • Verify/Collect demographics and update systems as necessary
  • Determine and execute the best resolution to assist the member based on their needs or requests
  • Connect members to appropriate area(s) both internally and externally
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
  • Perform other duties and projects as assigned by management



Qualifications:

  • High School Degree or GED required/ Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
  • Customer Services in a telephone environment preferred
  • Strong Communication skills and phone etiquette
  • Strong ability to explain complex issues to members or callers
  • Highly effective listening skills
  • Strong problem solving/issues resolution/multitasking skills
  • Excellent customer service and customer resolution skills
  • Organizational and administrative skills
  • Experience with Microsoft Word and Excel
  • Background and Drug Screening Required

Job Requirements

 

Job Snapshot

Location US-PA-Plymouth Meeting
Employment Type Full-Time Employee
Pay Type Hour
Pay Rate $0.00 - $14.30 /Hour
Store Type Health Care
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Company Overview

Accounting Now

ACCOUNTING NOW® is one of the fastest growing financial recruitment companies in the country. We specialize in matching financial professionals with the right contract or full-time job opportunities in finance, accounting and banking. Our clients are many of the country's top financial firms and corporate departments. Accounting Now, and its full-time placement division, SNI Financial, can help you build your career! Learn More

Contact Information

US-PA-Plymouth Meeting
Accounting Now
609-235-6063
Snapshot
Accounting Now
Company:
US-PA-Plymouth Meeting
Location:
Full-Time Employee
Employment Type:
Hour
Pay Type:
$0.00 - $14.30 /Hour
Pay Rate:
Health Care
Store Type:

Job Description


Customer Care Associate - Full Time - Plymouth Meeting

If you're seeking a job where you can empower people to take better control of their health, you've come to the right place. A Health Care Organization is looking for full-time Customer Care Associates to join our Plymouth Meeting team. A Customer Care Associate in an important position providing guidance and direction to our members regarding the health care system. If you have previous customer service experience, this role may be a good fit for applying your current knowledge and learning about healthcare to help members and expand your career.
This organization offers a comprehensive training program to develop the knowledge you need to be successful in assisting members.

They offer Great Benefits! The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match. Health Advocate has an Onsite fitness facility, yoga classes, Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.

Job Summary:

  • Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
  • Build rapport with callers using a friendly, courteous and professional manner
  • Verify/Collect demographics and update systems as necessary
  • Determine and execute the best resolution to assist the member based on their needs or requests
  • Connect members to appropriate area(s) both internally and externally
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
  • Perform other duties and projects as assigned by management



Qualifications:

  • High School Degree or GED required/ Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
  • Customer Services in a telephone environment preferred
  • Strong Communication skills and phone etiquette
  • Strong ability to explain complex issues to members or callers
  • Highly effective listening skills
  • Strong problem solving/issues resolution/multitasking skills
  • Excellent customer service and customer resolution skills
  • Organizational and administrative skills
  • Experience with Microsoft Word and Excel
  • Background and Drug Screening Required

Job Requirements

 
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Customer Care Associate Apply now