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Concierge

Job Description

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

  • Specific duties include, but are not limited to: welcoming resident guests, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.
  • Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors
  • Acquire a broad knowledge of the community and the surrounding area
  • Build strong relationships with current and future members of the apartment community.
  • Marketing the property
  • Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
  • Assist with on and off site resident events and initiatives
  • Social Media posting, Blogging, and Internet Presence
  • Work as part of the site team to ensure that each event is a sociable and pleasurable environment
  • Answer the concierge phone line
  • Ensure that the Community Amenities area has proper inventory
  • Proactive communication with Management for issues or concerns
  • Review the Activity Log and be ready to begin work at the commencement of the shift
  • Maintain an appropriate level of confidentiality in regards to the residents
  • Adhere to all property guidelines and standards of performance
  • Maintain work area to an appropriate level of presentation
  • Other duties as assigned


  • Must be able to speak, write and communicate effectively in English
  • Must maintain professional appearance and comply with prescribed dress code policy
  • Ability to cope in a fast-pace environment and ability to work under minimal supervision
  • High school diploma or equivalent
  • 1-3 years in an upscale customer service/concierge setting preferred
  • Existing knowledge of neighborhood and community preferred
  • Ability to sit for extended periods of time, moderate standing, reaching, walking, stooping, and lifting
  • Ability to lift and/or move up to 20 pounds

Job Requirements

 

Job Snapshot

Location US-IL-Hines
Employment Type Full-Time Employee
Pay Type Hour
Pay Rate N/A
Store Type Customer Service
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Company Overview

Pinnacle

Pinnacle is a privately held organization that manages multifamily properties nationwide. Established in 1980, we are one of the largest multifamily management companies in the United States with a portfolio of approximately 172,000 units and 4,300 employees. Our clients include pension funds, private partnerships, international investors, insurance companies, lenders, special servicers, syndicators, government agencies and high net worth individuals. Learn More

Contact Information

US-IL-Hines
Pinnacle Property Management Services LLC
000-000-0000
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Snapshot
Pinnacle
Company:
US-IL-Hines
Location:
Full-Time Employee
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Customer Service
Store Type:

Job Description

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

  • Specific duties include, but are not limited to: welcoming resident guests, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings, etc.
  • Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors and neighbors
  • Acquire a broad knowledge of the community and the surrounding area
  • Build strong relationships with current and future members of the apartment community.
  • Marketing the property
  • Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective
  • Assist with on and off site resident events and initiatives
  • Social Media posting, Blogging, and Internet Presence
  • Work as part of the site team to ensure that each event is a sociable and pleasurable environment
  • Answer the concierge phone line
  • Ensure that the Community Amenities area has proper inventory
  • Proactive communication with Management for issues or concerns
  • Review the Activity Log and be ready to begin work at the commencement of the shift
  • Maintain an appropriate level of confidentiality in regards to the residents
  • Adhere to all property guidelines and standards of performance
  • Maintain work area to an appropriate level of presentation
  • Other duties as assigned


  • Must be able to speak, write and communicate effectively in English
  • Must maintain professional appearance and comply with prescribed dress code policy
  • Ability to cope in a fast-pace environment and ability to work under minimal supervision
  • High school diploma or equivalent
  • 1-3 years in an upscale customer service/concierge setting preferred
  • Existing knowledge of neighborhood and community preferred
  • Ability to sit for extended periods of time, moderate standing, reaching, walking, stooping, and lifting
  • Ability to lift and/or move up to 20 pounds

Job Requirements

 
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Concierge Apply now