Bring your customer service skills and exceptional phone etiquette to our dynamic call center! CURO Financial Technologies Corp is a state-licensed direct short-term loan lender that not only processes loan applications but directly funds loans. As a trusted lender since 1997, we pride ourselves on providing critical funds to hard-working people who may simply need a little help from time to time.
Right now, we are seeking a Call Center Representative to join our collections team. Our energized and entrepreneurial culture is ideal for challenging your skills, expanding your experience, and growing your career. If you're experienced in collections, customer service, and/or sales, a rewarding career is just a click away! Apply today!
Collections Call Center Representative - Customer Service
As a Collections Call Center Representative, you will collect unpaid/past due revenue with the overall intent to return the customer back to good standing. You will be responsible for providing respectful and courteous service on every call to create a positive experience for the customer.
- Verifying account information and updating as needed
- Documenting each call
- Meeting and exceeding company collections standards as well as call quality standard scores
- Complying with FDCPA and state legal requirements
- Providing appropriate payment options and negotiating according to language of company loan agreements
- Obtaining debit or credit card data from customer and save in customer record
As a Call Center Representative, you'll have opportunities to take initiative and provide solutions for challenges on a daily basis. A positive attitude, excellent communication skills, strong problem solving abilities, and sound judgment are essential for success in this role. Think you have what it takes? Contact us today!
- High school diploma or GED
- 6+ months of phone-based collections, customer service, or sales experience
- Call center collections experience, a plus
- Data-entry experience
- Successful decision making and negotiating abilities
- Attention to detail and ability to multi-task
- Ability to work a flexible schedule
- Ability to work in a MS Windows-based environment
Delivering Long-Term Prosperity to Our Employees and the Communities we Serve
Curo Financial Technologies Corp Supports Equal Employment Opportunity. Curo Financial Technologies Corp (dba Speedy Cash, Cash Money, Rapid Cash, The Money Box, WageDayAdvance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of Curo Financial Technologies Corp to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works. Statement to ALL Third Party Agencies and Similar Organizations: Curo Financial Technologies Corp, Speedy Cash, Rapid Cash, Cash Money, WageDayAdvance, Curo Financial Management accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Curo Financial Technologies Corp, Speedy Cash, Rapid Cash, Cash Money, WageDayAdvance, employees, or send to any Curo Financial Technologies Corp, Speedy Cash, Rapid Cash, Cash Money, WageDayAdvance, facility. Curo Financial Technologies Corp, Curo Financial Management, Speedy Cash, Rapid Cash, Cash Money, WageDayAdvance, is not responsible for any fees or charges associated with unsolicited resumes.