The #1 Site for Internships and Entry Level Jobs - search all Internships and Entry Level jobs.

Client Services Rep

Job Description


Client Services Representative Summary:
SNI Companies is seeking a Client Services Representative for an awesome career opportunity in Jacksonville, FL. The Client Services Representative is responsible for working with the transactions processing system to document and resolve all customer service contact from users. He or she will serve as the first level customer service / client support for Web issues that are identified by users and will research claim errors and transmission problems. They will follow up with customers to provide resolution to issues and will document the resolution provided as well as provide training to users as necessary; will interact closely with other team members to provide the highest quality of customer service; May be called upon to serve in multiple roles in a fast paced, entrepreneurial corporate environment.


DESCRIPTION:

  • Applies knowledge of clinical office operations of health care providers and/or health care payers including professional and support staff
  • Responds to requests for product support via multiple sources such as phone and e-mail.
  • Documents problem status and resolution. Escalates when necessary
  • Identifies recurring problems and notifies team members
  • Register new uers
  • Provides informal training to customers to enhance product use and familiarity
  • Interacts with clients in a courteous and professional manner
  • Manages associated provider system registration and financial documentation
  • Ensures compliance with operational policies and procedures
  • Achieves performance metrics that directly support the company's attainment of financial goals.
  • Evaluates operational efficiencies and troubleshoots provider problems quickly.
  • Performs administrative support activities for customer and department, may include copying, faxing, etc.


EDUCATION AND EXPERIENCE

  • 1 or more years of work experience which includes customer service work experience (Retail, Serving, Customer Service center)
  • Bachelor's degree can substitute for customer service work experience. Preferred to be in Business, Operations, Healthcare Information Management or a related field a plus.
  • Exceptional MS Office Skills



Hours: 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm
Compensation: $14/hour
Location: Southside/Jacksonville, FL

Apply today for this Excellent Career Opportunity with growth potential

Job Requirements

 

Job Snapshot

Location US-FL-Jacksonville
Employment Type Contract to Hire
Pay Type Hour
Pay Rate $0.00 - $14.00 /Hour
Store Type Customer Service, Information Technology
Apply

Company Overview

Staffing Now

STAFFING NOW® is one of the fastest growing administrative recruitment services in the country. We specialize in matching administrative professionals with the right temporary or full-time job opportunities in a variety of clients in all industries. Staffing Now can help you build your career! SNI Companies®, the parent company of Staffing Now specializes in the placement of Accounting & Finance and IT candidates on a temporary and full-time basis through its Accounting Now and SNI Technology. Learn More

Contact Information

US-FL-Jacksonville
Staffing Now
Snapshot
Staffing Now
Company:
US-FL-Jacksonville
Location:
Contract to Hire
Employment Type:
Hour
Pay Type:
$0.00 - $14.00 /Hour
Pay Rate:
Customer Service, Information Technology
Store Type:

Job Description


Client Services Representative Summary:
SNI Companies is seeking a Client Services Representative for an awesome career opportunity in Jacksonville, FL. The Client Services Representative is responsible for working with the transactions processing system to document and resolve all customer service contact from users. He or she will serve as the first level customer service / client support for Web issues that are identified by users and will research claim errors and transmission problems. They will follow up with customers to provide resolution to issues and will document the resolution provided as well as provide training to users as necessary; will interact closely with other team members to provide the highest quality of customer service; May be called upon to serve in multiple roles in a fast paced, entrepreneurial corporate environment.


DESCRIPTION:

  • Applies knowledge of clinical office operations of health care providers and/or health care payers including professional and support staff
  • Responds to requests for product support via multiple sources such as phone and e-mail.
  • Documents problem status and resolution. Escalates when necessary
  • Identifies recurring problems and notifies team members
  • Register new uers
  • Provides informal training to customers to enhance product use and familiarity
  • Interacts with clients in a courteous and professional manner
  • Manages associated provider system registration and financial documentation
  • Ensures compliance with operational policies and procedures
  • Achieves performance metrics that directly support the company's attainment of financial goals.
  • Evaluates operational efficiencies and troubleshoots provider problems quickly.
  • Performs administrative support activities for customer and department, may include copying, faxing, etc.


EDUCATION AND EXPERIENCE

  • 1 or more years of work experience which includes customer service work experience (Retail, Serving, Customer Service center)
  • Bachelor's degree can substitute for customer service work experience. Preferred to be in Business, Operations, Healthcare Information Management or a related field a plus.
  • Exceptional MS Office Skills



Hours: 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm
Compensation: $14/hour
Location: Southside/Jacksonville, FL

Apply today for this Excellent Career Opportunity with growth potential

Job Requirements

 
CareerRookie Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using careerrookie.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Client Services Rep Apply now