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Charge Off Collector

Job Description

Charge Off Collector

Carrolton, Texas

The TMX Finance® Family of Companies is looking for a Charge Off Collector to join our team and become part of a dynamic corporate culture dedicated to supporting our stores and team members. Our Collections Agents use their customer service and negotiation skills to work with title loan and personal loan customers facing payment difficulties and assist customers in settling their accounts. Whether it's accepting payments over the phone or setting up a payment plan, our Collections Agents handle sensitive customer information daily with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we'll provide you with the training, tools, and resources you'll need to succeed.

Essential Duties & Responsibilities

Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.

Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.

Record transactions and customer interactions with accuracy and detail.

Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.



Minimum Qualifications

  • Minimum one year of previous telesales or collections experience
  • Excellent interpersonal, verbal, and written communication skills
  • Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Ability to type 40+ wpm
  • Proficiency in Microsoft Office Suite

Bonus Qualifications

  • Bachelor's Degree
  • Bilingual English/Spanish

Learn More About Us

The Charge Off Collector is a member of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit https://www.tmxfinancefamily.com/careers/top-talent/store-support.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

Job Requirements

 

Job Snapshot

Location US-TX-Carrollton
Employment Type Full-Time Employee
Pay Type Hour
Pay Rate N/A
Store Type Customer Service, Other
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Company Overview

TMX Finance Family of Companies

The TMX Finance Family of Companies (“TMX”) is one of the largest and fastest growing consumer specialty finance organizations in the United States. With brands that include TitleMax, TitleBucks, and InstaLoan, TMX provides a diversified product offering. These brands are represented nationwide and the growth of TMX has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you’ve come to the right place. Learn More

Contact Information

US-TX-Carrollton
Titlemax of Georgia, Inc
912.629.5154
Snapshot
TMX Finance Family of Companies
Company:
US-TX-Carrollton
Location:
Full-Time Employee
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Customer Service, Other
Store Type:

Job Description

Charge Off Collector

Carrolton, Texas

The TMX Finance® Family of Companies is looking for a Charge Off Collector to join our team and become part of a dynamic corporate culture dedicated to supporting our stores and team members. Our Collections Agents use their customer service and negotiation skills to work with title loan and personal loan customers facing payment difficulties and assist customers in settling their accounts. Whether it's accepting payments over the phone or setting up a payment plan, our Collections Agents handle sensitive customer information daily with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we'll provide you with the training, tools, and resources you'll need to succeed.

Essential Duties & Responsibilities

Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.

Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.

Record transactions and customer interactions with accuracy and detail.

Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.



Minimum Qualifications

  • Minimum one year of previous telesales or collections experience
  • Excellent interpersonal, verbal, and written communication skills
  • Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Ability to type 40+ wpm
  • Proficiency in Microsoft Office Suite

Bonus Qualifications

  • Bachelor's Degree
  • Bilingual English/Spanish

Learn More About Us

The Charge Off Collector is a member of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit https://www.tmxfinancefamily.com/careers/top-talent/store-support.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

Job Requirements

 
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