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Care Management Support Assistant- PIPC; Orchard Park

Job Description

Description



Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Partners in Primary Care, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Partners in Primary Care, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

The Care Management Support Assistant 1 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customersupport/computational tasks. Typically works on routine and patterned assignments.

Job Requirements

Responsibilities



The Care Management Support Assistant 1 Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.



Required Skills


  • High School Diploma or GED

  • Experience with Microsoft Office Word, Outlook, and Excel

  • Experience in a patient-facing or customer facing position within a medical office or healthcare setting

  • Demonstrated excellent patient or customer service and communication skills

  • Professional demeanor and communication at all times

  • Familiarity with care and well-being resources, or ability to research and obtain information

  • This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB




Preferred Qualifications


  • Associate's Degree

  • Experience with EMR's

  • Knowledge of medical terminology

  • Experience with Geriatrics

  • Knowledge of Managed care and Medicare




Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
 
If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Montage Voice interview.  In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.


Alert:


Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file.  When required, an email will be sent from [Click Here to Email Your Resumé] with instructions to add the information into the application at Humana’s secure website.  



Scheduled Weekly Hours



40

Job Snapshot

Location US-SC-Greenville
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Health Care, Insurance
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Company Overview

Humana

Throughout our 50-year history, Humana has always been one step ahead, constantly evolving with the changing world of healthcare. It is our proactive, forward-thinking approach that has allowed us to not only meet the needs of our customers, but also provide a challenging and exciting work experience for our associates.

Contact Information

US-SC-Greenville

Snapshot
Humana
Company:
US-SC-Greenville
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care, Insurance
Store Type:

Job Description

Description



Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Partners in Primary Care, a division of Humana, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Partners in Primary Care, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

The Care Management Support Assistant 1 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customersupport/computational tasks. Typically works on routine and patterned assignments.

Job Requirements

Responsibilities



The Care Management Support Assistant 1 Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.



Required Skills


  • High School Diploma or GED

  • Experience with Microsoft Office Word, Outlook, and Excel

  • Experience in a patient-facing or customer facing position within a medical office or healthcare setting

  • Demonstrated excellent patient or customer service and communication skills

  • Professional demeanor and communication at all times

  • Familiarity with care and well-being resources, or ability to research and obtain information

  • This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB




Preferred Qualifications


  • Associate's Degree

  • Experience with EMR's

  • Knowledge of medical terminology

  • Experience with Geriatrics

  • Knowledge of Managed care and Medicare




Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.
 
If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Montage Voice interview.  In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.


Alert:


Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file.  When required, an email will be sent from [Click Here to Email Your Resumé] with instructions to add the information into the application at Humana’s secure website.  



Scheduled Weekly Hours



40

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