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Call Center Representative

Job Description

Call Center Representative

BCforward is seeking a highly motivated and experienced Call Center Representative for our client in Indianapolis, IN

Summary

  • Position Title: Call Center Representative
  • Location: Indianapolis, IN (Remote until further notice)
  • Anticipated start date: 6/21/2021 or ASAP
  • Duration: 6+ months with possible extension

Job Description:

  • The Call Center Representative answers incoming patient telephone inquiries regarding client, Specialty Clinics and Ambulatory Care and is responsible for taking action for each call. This position is patient facing within our system and the role requires that each Coordinator maintain positive customer interaction at all times. This position reports to the Manager of Health Connections and schedules physician-ordered non-surgical procedures and tests. This is a non-benefited position. PRN will work an as-needed schedule in order to cover for times of higher call-volumes. Individuals interested in full time hours are encouraged and able to apply.

Qualifications:

  • High School diploma or equivalent required; Associate's degree is preferred
  • Post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and office management
  • 1-2 years of experience in business, health care and customer service experience, office management, or health information management of medical office setting
  • Certificate in medical terminology highly preferred
  • Must pass annual competency exams as required
  • Exceptional knowledge of insurance and third party payers, patient billing procedures and accounts processes
  • Ability to multi-task, while attending to patient needs
  • Demonstrates a positive demeanor, exemplary customer service skills, and excellent oral and written communication skills, including age/education appropriate communications
  • Ability to establish priorities, meet deadlines, and follow written and verbal instructions
  • Ability to match, file and retrieve from an alphabetical and numerical system
  • Knowledge of and ability to use PC, standard office equipment, Windows, Word, Internet Explorer, Excel
  • Detail-oriented; possesses basic mathematical skills, and analytical skills to resolve referral issues as they relate to multiple groups including third party payers, physicians, patients and the system

Duties and Responsibilities:

  • Receives and places 24/7 inbound and outbound telephone triage unit patient and scheduling calls
  • Identifies the patient within the client's network
  • Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patient served, (i.e. neonatal, infant, pediatric, preschool, school-age, adolescent, adult, and geriatric)
  • Provides the highest quality of customer service to patients
  • Schedules appointments; enters appointment date and time
  • Responds quickly to requests and takes action, giving attention to detail; explains delays in resolving patient concerns
  • Answers patient telephone inquiries regarding client, Specialty Clinics and Ambulatory Care
  • Obtains and verifies medical record number for existing callers; obtains and provides number for new callers; refers all inquiries to the appropriate areas of services
  • Documents all inquiries for medical, legal and statistical purposes
  • Informs Connections nurse of callers with emergent symptoms for triage and serves as clinic liaison to assigned clinics
  • Informs patient and/or family of the patient obligation policy, directing patient to financial counselors when patient has no coverage for ordered procedure or visits

About BCforward

BCforward is a minority owned recruiting, consulting and staffing firm headquartered in Indianapolis with offices in 17 states and clients globally. The company was founded in 1998 and is currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. Our team of dedicated staffing professionals have placed thousands of talented people over the 18 years, with retention rates that are consistently higher than the industry average. For more information, visit http://www.bcforward.com.

Interested candidates please send resume in Word format Please reference job code 135012 when responding to this ad.


Job Requirements

 

Job Snapshot

Location US-IN-Indianapolis
Employment Type Seasonal/Temp
Pay Type Hour
Pay Rate N/A
Store Type Customer Service
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Company Overview

BCforward

BCforward is a global IT consulting and workforce fulfillment firm that provides services and resourcing for leading businesses and government organizations. For 20 years our professionals have helped clients achieve their strategic goals. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. Learn More

Contact Information

US-IN-Indianapolis
BCforward
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Snapshot
BCforward
Company:
US-IN-Indianapolis
Location:
Seasonal/Temp
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Customer Service
Store Type:

Job Description

Call Center Representative

BCforward is seeking a highly motivated and experienced Call Center Representative for our client in Indianapolis, IN

Summary

  • Position Title: Call Center Representative
  • Location: Indianapolis, IN (Remote until further notice)
  • Anticipated start date: 6/21/2021 or ASAP
  • Duration: 6+ months with possible extension

Job Description:

  • The Call Center Representative answers incoming patient telephone inquiries regarding client, Specialty Clinics and Ambulatory Care and is responsible for taking action for each call. This position is patient facing within our system and the role requires that each Coordinator maintain positive customer interaction at all times. This position reports to the Manager of Health Connections and schedules physician-ordered non-surgical procedures and tests. This is a non-benefited position. PRN will work an as-needed schedule in order to cover for times of higher call-volumes. Individuals interested in full time hours are encouraged and able to apply.

Qualifications:

  • High School diploma or equivalent required; Associate's degree is preferred
  • Post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and office management
  • 1-2 years of experience in business, health care and customer service experience, office management, or health information management of medical office setting
  • Certificate in medical terminology highly preferred
  • Must pass annual competency exams as required
  • Exceptional knowledge of insurance and third party payers, patient billing procedures and accounts processes
  • Ability to multi-task, while attending to patient needs
  • Demonstrates a positive demeanor, exemplary customer service skills, and excellent oral and written communication skills, including age/education appropriate communications
  • Ability to establish priorities, meet deadlines, and follow written and verbal instructions
  • Ability to match, file and retrieve from an alphabetical and numerical system
  • Knowledge of and ability to use PC, standard office equipment, Windows, Word, Internet Explorer, Excel
  • Detail-oriented; possesses basic mathematical skills, and analytical skills to resolve referral issues as they relate to multiple groups including third party payers, physicians, patients and the system

Duties and Responsibilities:

  • Receives and places 24/7 inbound and outbound telephone triage unit patient and scheduling calls
  • Identifies the patient within the client's network
  • Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patient served, (i.e. neonatal, infant, pediatric, preschool, school-age, adolescent, adult, and geriatric)
  • Provides the highest quality of customer service to patients
  • Schedules appointments; enters appointment date and time
  • Responds quickly to requests and takes action, giving attention to detail; explains delays in resolving patient concerns
  • Answers patient telephone inquiries regarding client, Specialty Clinics and Ambulatory Care
  • Obtains and verifies medical record number for existing callers; obtains and provides number for new callers; refers all inquiries to the appropriate areas of services
  • Documents all inquiries for medical, legal and statistical purposes
  • Informs Connections nurse of callers with emergent symptoms for triage and serves as clinic liaison to assigned clinics
  • Informs patient and/or family of the patient obligation policy, directing patient to financial counselors when patient has no coverage for ordered procedure or visits

About BCforward

BCforward is a minority owned recruiting, consulting and staffing firm headquartered in Indianapolis with offices in 17 states and clients globally. The company was founded in 1998 and is currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. Our team of dedicated staffing professionals have placed thousands of talented people over the 18 years, with retention rates that are consistently higher than the industry average. For more information, visit http://www.bcforward.com.

Interested candidates please send resume in Word format Please reference job code 135012 when responding to this ad.


Job Requirements

 
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