Call Center Representative - Customer Service - Internet Lending
Bring your customer service skills, your love for reconciliation of statements and billing, and exceptional phone etiquette to our dynamic call center!
Right now, we are seeking Call Center Representatives to join our Internet Lending team. Our energized and entrepreneurial culture is ideal for challenging your skills, expanding your experience, and growing your career. If you're experienced in customer service, and/or sales, a rewarding career is just a click away!
Work Location: Near 32nd street and Rock Road, 67226
Job Responsibility Summary:
As a Call Center Representative you receive inbound calls providing courteous assistance with customer's existing accounts with Speedy Cash or assistance with potential customers applying with loans over our internet lending services. Our Call Center Representatives create a positive experience, and resolve customer inquiries in a timely manner. Our representatives seek to find the best fit products by identifying key needs and are committed to enhancing the customer relationship. Maintaining a high commitment to confidentiality, and performing duties in a manner supporting CURO Financial Technologies vision and values is key to continued success.
Key Responsibilities include:
- Enjoy exceeding customer expectations by asking questions, actively listening to customers in order to understand their needs, requests, or problems while identifying up-selling opportunities, documenting call details, account information into the system, and completing any forms required.
- Complying with FDCPA and state legal requirements.
- Build customer loyalty by resolving customer problems on the first call.
- Providing appropriate payment options and negotiating according to language of the companies loan agreements.
- Educate customers on billing details, payment reconciliation, CURO Financial Technologies Corps' policies and procedures concerning fees, statement history, time periods, dates, and services with the utmost professionalism.
- Other duties as assigned.
- High school diploma or GED
- 1 year customer service, Call Center a plus
- Data-entry experience
- Successful decision making and negotiating abilities
- Attention to detail and ability to multi-task
- Ability to work a flexible schedule
- Ability to work in a MS Windows-based environment
CURO Financial Technologies Corp
Delivering Long-Term Prosperity to our Employees, our Customers and the Communities we Serve
CURO Financial Technologies Corp Supports Equal Employment Opportunity. CURO Financial Technologies Corp (dba Speedy Cash, Cash Money, Rapid Cash, The Money Box, WageDayAdvance, LendDirect and Avío Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO Financial Technologies Corp to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works. Statement to ALL Third Party Agencies and Similar Organizations: CURO Financial Technologies Corp, Speedy Cash, Rapid Cash, Cash Money, WageDayAdvance, LendDirect, Avio Credit, CURO Financial Management accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, CURO Financial Technologies Corp, Speedy Cash, Rapid Cash, Cash Money, WageDayAdvance, employees, or send to any CURO Financial Technologies Corp, Speedy Cash, Rapid Cash, Cash Money, WageDayAdvance, facility. CURO Financial Technologies Corp, CURO Financial Management, Speedy Cash, Rapid Cash, Cash Money, WageDayAdvance, is not responsible for any fees or charges associated with unsolicited resumes.
Customer, Services, Specialiast, Representative, Analyst, Support, Banking, Banker, Reconciliation, Bank, Call Center, Operator, Customer Service, Inbound, Upsell, Customer Support Rep