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Call Center Customer Service Specialist

Job Description

Are you a dedicated, enthusiastic and energetic individual looking for an opportunity where you can grow your career? If you want to work with people who are passionate about what they do, then look no further and join us!



DialAmerica is seeking Call Center Specialists to join our growing team of professionals. As a Call Center Specialist you will be responsible for making calls regarding our current customer's accounts as well as the quality of the call, handling the call in a timely manner using effective communication engaging the prospective customer to sell client product and services.



We are looking for high-energy individuals who are conversational, articulate and engaging who possesses a positive attitude. If you fit that description and are looking for a career with flexibility and opportunity in a family atmosphere, then this role is the ideal opportunity for you!



Additional responsibilities for the position include: 

  • Continually maintain a working knowledge of our client's products, services and promotions
  • Maintain high quality standards while making recommendations according to customer's needs
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments as well as actions taken
  • Consulting with existing customers to recommend a variety of products and services to meet their needs
  • Ensure a positive customer experience by educating customers on the features and benefits of additional services.
  • Listen and respond to customers to resolve issues in a friendly and professional manner
  • Update customer accounts accurately and efficiently


We Offer



  • Part-time & Full-Time opportunities
  • Guaranteed weekly pay plus performance incentives
  • Referral bonus, incentives and promotions
  • Flexibility in scheduling
  • 401(k) plan
  • Paid on the job training
  • Weekly pay checks and direct deposit
  • Friendly team environment
  • Supportive and motivating staff to help you succeed
  • Positive, professional, and upbeat work environment
  • Opportunities for advancement - we promote from within
  • Weekly compensation
  • Health care coverage available after 3 months

  At DialAmerica, It's Simple; We Love Our People

We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect at a workplace-ordinary people do extraordinary things.
We are committed to delivering a work experience that is rewarding and fun, and are proud to have one of the longest tenured management staff in the industry. At DialAmerica, we invite you to bring your skills and expertise to our team and supply the fuel for growth.

  Benefits of Joining the DialAmerica Family

At DialAmerica we are not your typical company, we provide flexible and professional opportunities in a great working environment.



  Opportunity

At DialAmerica, we believe in promoting people from within. In fact over 90 percent of our contact center management team and 62 percent of our headquarters management team began their careers as agents. Our employees find that we provide numerous opportunities that go well beyond where they started at the company.

  Flexibility

While we have both part and full-time opportunities, we recognize that a part-time career is a preference for most of our employees. We work with you to determine the right schedule and offer programs to help you balance your work and personal obligations. We have morning or evening shifts to help cater to your lifestyle needs.

  Family Atmosphere

Family owned and operated by the Conways for more than 50 years, DialAmerica maintains a family-business heritage that extends to every employee. We foster a supportive work environment to help all members of our family succeed.

  Performance Based pay 

At DialAmerica we want our people to give their best at all times. We know that for this to happen we need to create an inclusive environment that rewards and recognizes their achievement and underscores the value of their contributions. With a structured base salary and DialAmerica’s generous incentive plans, employees can earn top dollar in a family-oriented environment dedicated to their success and personal growth. We go out of our way to show our agents that they are highly valued. Our recognition program is segmented into three categories, including:



Daily, weekly, monthly and quarterly formal reward and recognition
Monthly theme celebrations

Quarterly agent appreciation weeks


Our recognition programs help employees set tangible goals and add a layer of motivation and fun!

If you are interested in a position with DialAmerica, please submit an application by clicking on the referenced link. Please call Erin or Shana if you have any additional questions at 412-921-3425. 




Job SnapshotBase Pay $8.00 - $11.00 /Hour Other Pay Incentive based pay. Referral bonus plan. 401K Plan. Employment Type Full-Time/Part-Time Job Type Customer Service, Sales, Marketing Education High School Experience None Manages Others No Relocation No Industry Sales - Marketing, Telecommunications, Consumer Products Required Travel None Job ID 336

Job Requirements

    Our ideal candidate will possess:

    • High school diploma or equivalent, some college preferred
    • Proficient computer and data entry skills
    • Computer proficiency in a Windows PC environment with the ability to manage multiple computer screens
    • Reliable and dependable work habits
    • Ability to pass a background check
    • Energy and enthusiasm!
    • Strong communication skills
    • Willingness to learn
    • Must be at least 18 years of age
    • Friendly, conversational and engaging phone presence
    • Solid communication and interpersonal skills (conversational, articulate, engaging)
    • Strong attention to detail, dependability, and follow through
    • Ability to work well in a dynamic, fast changing

Job Snapshot

Location US-PA-Pittsburgh
Employment Type Full-Time/Part-Time Employee
Pay Type Year
Pay Rate $8,000.00 - $11,000.00 /Year
Store Type Customer Service, Other, Marketing
Other Compensation: Base Pay + Incentives = Earn up to $12/hr!
Apply

Company Overview

DialAmerica, Inc. Career Rookie

DialAmerica is one of the nation's largest teleservices companies, setting the industry standard for over 50 years. Headquartered in Mahwah, New Jersey, we have over 20 call centers from coast to coast. Our more than 3,800 employees work for a diverse portfolio of clients in multiple industry sectors including financial services, communications, healthcare, pharmaceutical, technology, energy, retail, government and fundraising. Learn More

Contact Information

US-PA-Pittsburgh
Erin or Shana
4129213425
Snapshot
DialAmerica, Inc. Career Rookie
Company:
US-PA-Pittsburgh
Location:
Full-Time/Part-Time Employee
Employment Type:
Year
Pay Type:
$8,000.00 - $11,000.00 /Year
Pay Rate:
Customer Service, Other, Marketing
Store Type:

Job Description

Are you a dedicated, enthusiastic and energetic individual looking for an opportunity where you can grow your career? If you want to work with people who are passionate about what they do, then look no further and join us!



DialAmerica is seeking Call Center Specialists to join our growing team of professionals. As a Call Center Specialist you will be responsible for making calls regarding our current customer's accounts as well as the quality of the call, handling the call in a timely manner using effective communication engaging the prospective customer to sell client product and services.



We are looking for high-energy individuals who are conversational, articulate and engaging who possesses a positive attitude. If you fit that description and are looking for a career with flexibility and opportunity in a family atmosphere, then this role is the ideal opportunity for you!



Additional responsibilities for the position include: 

  • Continually maintain a working knowledge of our client's products, services and promotions
  • Maintain high quality standards while making recommendations according to customer's needs
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments as well as actions taken
  • Consulting with existing customers to recommend a variety of products and services to meet their needs
  • Ensure a positive customer experience by educating customers on the features and benefits of additional services.
  • Listen and respond to customers to resolve issues in a friendly and professional manner
  • Update customer accounts accurately and efficiently


We Offer



  • Part-time & Full-Time opportunities
  • Guaranteed weekly pay plus performance incentives
  • Referral bonus, incentives and promotions
  • Flexibility in scheduling
  • 401(k) plan
  • Paid on the job training
  • Weekly pay checks and direct deposit
  • Friendly team environment
  • Supportive and motivating staff to help you succeed
  • Positive, professional, and upbeat work environment
  • Opportunities for advancement - we promote from within
  • Weekly compensation
  • Health care coverage available after 3 months

  At DialAmerica, It's Simple; We Love Our People

We believe that people will always be the heart of our success. That is why we truly value our employees and work to inspire them. When these two powerful elements intersect at a workplace-ordinary people do extraordinary things.
We are committed to delivering a work experience that is rewarding and fun, and are proud to have one of the longest tenured management staff in the industry. At DialAmerica, we invite you to bring your skills and expertise to our team and supply the fuel for growth.

  Benefits of Joining the DialAmerica Family

At DialAmerica we are not your typical company, we provide flexible and professional opportunities in a great working environment.



  Opportunity

At DialAmerica, we believe in promoting people from within. In fact over 90 percent of our contact center management team and 62 percent of our headquarters management team began their careers as agents. Our employees find that we provide numerous opportunities that go well beyond where they started at the company.

  Flexibility

While we have both part and full-time opportunities, we recognize that a part-time career is a preference for most of our employees. We work with you to determine the right schedule and offer programs to help you balance your work and personal obligations. We have morning or evening shifts to help cater to your lifestyle needs.

  Family Atmosphere

Family owned and operated by the Conways for more than 50 years, DialAmerica maintains a family-business heritage that extends to every employee. We foster a supportive work environment to help all members of our family succeed.

  Performance Based pay 

At DialAmerica we want our people to give their best at all times. We know that for this to happen we need to create an inclusive environment that rewards and recognizes their achievement and underscores the value of their contributions. With a structured base salary and DialAmerica’s generous incentive plans, employees can earn top dollar in a family-oriented environment dedicated to their success and personal growth. We go out of our way to show our agents that they are highly valued. Our recognition program is segmented into three categories, including:



Daily, weekly, monthly and quarterly formal reward and recognition
Monthly theme celebrations

Quarterly agent appreciation weeks


Our recognition programs help employees set tangible goals and add a layer of motivation and fun!

If you are interested in a position with DialAmerica, please submit an application by clicking on the referenced link. Please call Erin or Shana if you have any additional questions at 412-921-3425. 




Job SnapshotBase Pay $8.00 - $11.00 /Hour Other Pay Incentive based pay. Referral bonus plan. 401K Plan. Employment Type Full-Time/Part-Time Job Type Customer Service, Sales, Marketing Education High School Experience None Manages Others No Relocation No Industry Sales - Marketing, Telecommunications, Consumer Products Required Travel None Job ID 336

Job Requirements

    Our ideal candidate will possess:

    • High school diploma or equivalent, some college preferred
    • Proficient computer and data entry skills
    • Computer proficiency in a Windows PC environment with the ability to manage multiple computer screens
    • Reliable and dependable work habits
    • Ability to pass a background check
    • Energy and enthusiasm!
    • Strong communication skills
    • Willingness to learn
    • Must be at least 18 years of age
    • Friendly, conversational and engaging phone presence
    • Solid communication and interpersonal skills (conversational, articulate, engaging)
    • Strong attention to detail, dependability, and follow through
    • Ability to work well in a dynamic, fast changing
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Call Center Customer Service Specialist Apply now