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Call Center - Customer Service Representative

Job Description

Inbound Customer Service Representative



Humana is seeking Inbound Customer Service Representatives in Louisville, KY to join their team! The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.



Customer Service Representative Responsibilities:


The Inbound Customer Service Representative 2 addresses customer needs, which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Job Requirements

  • High School Diploma or equivalent 

  • 2 years of customer service experience

  • Demonstrated customer service orientation

  • Strong computer skills utilizing multiple computer applications simultaneously

  • Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information

  • Strong initiative with the ability to adapt to change quickly and be empathetic

  • Must be able to work any shift between the hours of 7:45 am - 9:00 pm and work overtime as needed based on business needs

  • This role does have the potential to become Work At Home once training is over and metrics are consistently being met. (typically after 6 months)



Preferred Qualifications


  • Associate's or Bachelor's Degree

  • Previous inbound call center or related customer service experience

  • Healthcare experience

  • Fluency in Spanish

Job Snapshot

Location US-KY-Louisville
Employment Type Full-Time Employee
Pay Type Hour
Pay Rate N/A
Store Type Health Care, Customer Service, Other
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Company Overview

Humana

Throughout our 50-year history, Humana has always been one step ahead, constantly evolving with the changing world of healthcare. It is our proactive, forward-thinking approach that has allowed us to not only meet the needs of our customers, but also provide a challenging and exciting work experience for our associates. Learn More

Contact Information

US-KY-Louisville
Snapshot
Humana
Company:
US-KY-Louisville
Location:
Full-Time Employee
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Health Care, Customer Service, Other
Store Type:

Job Description

Inbound Customer Service Representative



Humana is seeking Inbound Customer Service Representatives in Louisville, KY to join their team! The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.



Customer Service Representative Responsibilities:


The Inbound Customer Service Representative 2 addresses customer needs, which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Job Requirements

  • High School Diploma or equivalent 

  • 2 years of customer service experience

  • Demonstrated customer service orientation

  • Strong computer skills utilizing multiple computer applications simultaneously

  • Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information

  • Strong initiative with the ability to adapt to change quickly and be empathetic

  • Must be able to work any shift between the hours of 7:45 am - 9:00 pm and work overtime as needed based on business needs

  • This role does have the potential to become Work At Home once training is over and metrics are consistently being met. (typically after 6 months)



Preferred Qualifications


  • Associate's or Bachelor's Degree

  • Previous inbound call center or related customer service experience

  • Healthcare experience

  • Fluency in Spanish

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Call Center - Customer Service Representative Apply now