Do you enjoy providing extraordinary after sales service support, have a passion for leading others, and take pride providing functional business systems? Then look no further - your new career as Business System Analyst for Welbilt Global Service.
As Business System Analyst for KitchenCare (Welbilt's after sales service) this person provides leadership, management, and coordination for Welbilt's after sales service operations business systems. Specifically, and in addition, the position holder is responsible for documenting system requirements, setting up and maintaining various business systems relating to after sales service including equipment Install base, claims processing, Factory Authorized Servicers management and other related business systems and database and feeding the information into the relevant channels internally.
Reporting directly to the VP Global Strategy, Policy, Process and Pricing; this position is located at our Manitowoc, WI facility.
We put the 'fast' in fast food and the refinement in fine dining. We put the icy refreshment in sodas and the 'rocks' in signature cocktails. Be part of an industry that touches every life. Advance your career with the leader in foodservice innovation!
Essential Job Functions:
Management, and coordination for the development, deployment and improvements of aftermarket systems including claims (installations, PM, Warranty etc. types of claims)
Specifically, the position holder is responsible for setting up and maintaining the Aftermarket systems including claims processing, FAS management and Install base system and database, and feeding the information into the relevant channels internally.
Manages after sales business system projects on time and within budget
Creates effective project documentation including project charters, business requirement documents, functional design documents, test plans, project plans, and change control documents
Coordinates and executes functional testing related to issue resolution.
Works with functional business leaders to develop and implement lean and continuous process improvement
Strong passion for process improvements and business partner/customer satisfaction.
Provides technical support of application issues and interacts with Welbilt IS on functional/technical questions not readily understandable from available resources*
Project Management: Manages after sales business system projects on time and within budget. Creates effective project documentation including project charters, business requirement documents, functional design documents, test plans, project plans, and change control documents
- Bachelor's Degree and a minimum of 4 years of experience in information systems is required. Will consider a minimum of 12 years of progressive service management experience in lieu of education.
- Experience in after sales service and associated business systems.
- Financial acumen
- Strong ability to understand customer issue and expectations
- Ability to garner internal and external relationships and work cross-functional and global.
- Strong persuasive skill with ability to solve problems and make things happen
- Solid Microsoft office platform. Salesforce.com and ERP systems experience a plus
- Ability of occasional travel
Welbilt, Inc. (formerly Manitowoc Foodservice) - designs, manufactures and supplies best-in-class food and beverage equipment for the global foodservice market. Welbilt offers customers unparalleled operator and patron insights, collaborative kitchen solutions, culinary expertise and world-class implementation support and service, whether locations are around the corner or across the globe. With operations in the Americas, Europe and Asia, the company has a portfolio of best-in-class brands including Cleveland, Convotherm®, Delfield®, Frymaster®, Garland®, Kolpak®,