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Bilingual Inbound Contacts Representative 2 - Medicaid Member Calls - Kentucky

Job Description

The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Inbound Contacts Representative 2 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

  • High School Diploma or equivalent
  • Must be bilingual in English/Spanish with the ability to read, write and speak fluently in English and Spanish
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Capacity to multi-task, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills
  • Must be available to work any shift between 7:00 am - 9:00 pm Monday - Friday

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Previous inbound call center or related customer service experience
  • Healthcare experience

Job Requirements

Required Qualifications

High School Diploma or equivalent
Must be bilingual in English/Spanish with the ability to read, write and speak fluently in English and Spanish
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Capacity to multi-task, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be available to work any shift between 7:00 am - 9:00 pm Monday - Friday
Preferred Qualifications

Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Healthcare experience

Job Snapshot

Location US-KY-Louisville
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Customer Service, Other, Health Care
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Company Overview

Humana

Humana's diverse lines of business work to serve all types of consumers. From families to seniors to military members to self-employed individuals, there is a plan to meet many unique needs. Find out how Humana's associates and corporate leaders are committed to customer service. Our team uses innovation to deliver results to our consumers. Learn More

Contact Information

US-KY-Louisville
humanaservices
Snapshot
Humana
Company:
US-KY-Louisville
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Customer Service, Other, Health Care
Store Type:

Job Description

The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Inbound Contacts Representative 2 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

  • High School Diploma or equivalent
  • Must be bilingual in English/Spanish with the ability to read, write and speak fluently in English and Spanish
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Capacity to multi-task, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills
  • Must be available to work any shift between 7:00 am - 9:00 pm Monday - Friday

Preferred Qualifications

  • Associate's or Bachelor's Degree
  • Previous inbound call center or related customer service experience
  • Healthcare experience

Job Requirements

Required Qualifications

High School Diploma or equivalent
Must be bilingual in English/Spanish with the ability to read, write and speak fluently in English and Spanish
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Capacity to multi-task, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be available to work any shift between 7:00 am - 9:00 pm Monday - Friday
Preferred Qualifications

Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Healthcare experience
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Bilingual Inbound Contacts Representative 2 - Medicaid Member Calls - Kentucky Apply now