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Bilingual Customer Service Representative

Job Description

Overview

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.


We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.


Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.


Benefits of working with TP include

  • Paid training and competitive wages- $14.25/hour
  • Monthly Bonuses
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment on site

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.


It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.



Responsibilities

Provide inbound call support for the following residential gas and electric service billing and payment inquiries:

  • Customer assistance program information
  • Billing rate options
  • Credit and payment arrangements
  • Start, stop, move requests
  • Electric outages
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers


Qualifications

What We're Looking for:

  • Able to work on site at Teleperformance's Columbus, OH location (4339 Equity Drive, Columbus, OH 43228)
  • Fluent bilingual skills (English & Spanish)
  • Over 18 years of age
  • High School Graduate or GED
  • Six months customer service experience minimum
  • Ability to type 25 wpm
  • Willing to consent to pre-employment background and drug screening
  • Comfort with desktop computer system
  • Proven oral & written communication skills.

What We Prefer:

  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills

Job Requirements

 

Job Snapshot

Location US-OH-Columbus
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Customer Service
Apply

Company Overview

Teleperformance - Niche

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-OH-Columbus
Snapshot
Teleperformance - Niche
Company:
US-OH-Columbus
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Customer Service
Store Type:

Job Description

Overview

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.


We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.


Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.


Benefits of working with TP include

  • Paid training and competitive wages- $14.25/hour
  • Monthly Bonuses
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Employee wellness and engagement programs
  • A fun, casual work environment on site

Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.


It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.



Responsibilities

Provide inbound call support for the following residential gas and electric service billing and payment inquiries:

  • Customer assistance program information
  • Billing rate options
  • Credit and payment arrangements
  • Start, stop, move requests
  • Electric outages
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers


Qualifications

What We're Looking for:

  • Able to work on site at Teleperformance's Columbus, OH location (4339 Equity Drive, Columbus, OH 43228)
  • Fluent bilingual skills (English & Spanish)
  • Over 18 years of age
  • High School Graduate or GED
  • Six months customer service experience minimum
  • Ability to type 25 wpm
  • Willing to consent to pre-employment background and drug screening
  • Comfort with desktop computer system
  • Proven oral & written communication skills.

What We Prefer:

  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills

Job Requirements

 
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Bilingual Customer Service Representative Apply now