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Associate Technology Specialist

Job Description

Job title: Associate Technology Specialist


Location: Jacksonville Florida


Duration: 6 Months


 


Job Description:



  • Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps.

  • Responsible for safeguarding confidential information and documenting issues and resolutions.

  • Typically resolves basic problems while referring more complex problems to more senior Technology Specialists or Tier 2 and 3 support.

  • Assist customers via phone, instant messaging and ticket support

  • Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware

  • Analyse, document, and resolve issues and requests

  • Refer more complex issues and requests to more senior Technology Specialists

  • Document and route level 2 and 3 issues/requests to appropriate teams.

  • Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service

  • Utilizes scripts and available tools when assisting customers

  • Provide input to and modifies department documentation

  • Responsible for safeguarding sensitive data and security credentials, including passwords, that they are exposed to while performing technical support

  • Assist with project, initiatives and implementations as assigned


Job Requirements

Job title: Associate Technology Specialist


Location: Jacksonville Florida


Duration: 6 Months


 


Job Description:



  • Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps.

  • Responsible for safeguarding confidential information and documenting issues and resolutions.

  • Typically resolves basic problems while referring more complex problems to more senior Technology Specialists or Tier 2 and 3 support.

  • Assist customers via phone, instant messaging and ticket support

  • Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware

  • Analyse, document, and resolve issues and requests

  • Refer more complex issues and requests to more senior Technology Specialists

  • Document and route level 2 and 3 issues/requests to appropriate teams.

  • Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service

  • Utilizes scripts and available tools when assisting customers

  • Provide input to and modifies department documentation

  • Responsible for safeguarding sensitive data and security credentials, including passwords, that they are exposed to while performing technical support

  • Assist with project, initiatives and implementations as assigned


Job Snapshot

Location US-FL-Jacksonville
Employment Type Full-Time Employee
Pay Type Year
Pay Rate N/A
Store Type Customer Service
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Company Overview

American Cybersystems, Inc. (ACS Group)

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-FL-Jacksonville
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Snapshot
American Cybersystems, Inc. (ACS Group)
Company:
US-FL-Jacksonville
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Customer Service
Store Type:

Job Description

Job title: Associate Technology Specialist


Location: Jacksonville Florida


Duration: 6 Months


 


Job Description:



  • Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps.

  • Responsible for safeguarding confidential information and documenting issues and resolutions.

  • Typically resolves basic problems while referring more complex problems to more senior Technology Specialists or Tier 2 and 3 support.

  • Assist customers via phone, instant messaging and ticket support

  • Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware

  • Analyse, document, and resolve issues and requests

  • Refer more complex issues and requests to more senior Technology Specialists

  • Document and route level 2 and 3 issues/requests to appropriate teams.

  • Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service

  • Utilizes scripts and available tools when assisting customers

  • Provide input to and modifies department documentation

  • Responsible for safeguarding sensitive data and security credentials, including passwords, that they are exposed to while performing technical support

  • Assist with project, initiatives and implementations as assigned


Job Requirements

Job title: Associate Technology Specialist


Location: Jacksonville Florida


Duration: 6 Months


 


Job Description:



  • Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps.

  • Responsible for safeguarding confidential information and documenting issues and resolutions.

  • Typically resolves basic problems while referring more complex problems to more senior Technology Specialists or Tier 2 and 3 support.

  • Assist customers via phone, instant messaging and ticket support

  • Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware

  • Analyse, document, and resolve issues and requests

  • Refer more complex issues and requests to more senior Technology Specialists

  • Document and route level 2 and 3 issues/requests to appropriate teams.

  • Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service

  • Utilizes scripts and available tools when assisting customers

  • Provide input to and modifies department documentation

  • Responsible for safeguarding sensitive data and security credentials, including passwords, that they are exposed to while performing technical support

  • Assist with project, initiatives and implementations as assigned


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