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Account Representative with Data Analyst abilities

Job Description

PURPOSE OF POSITION


Proactively manage business customer relationships and provide insight on usage, needs and value added services and products.  


 


PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS



•         Customer management including proactive outbound communication



•         Compile specifications, requirements and other customer specific documentation, usage, specifications and insights



•         Provide creative recommendations to customers, including additional or alternate products or services



•         Track and manage scope, schedule and costs for project implementation



•         Manage tasks and deliverables from customer and client



•         Analyze customer reports and make suggestions to optimize products



•         Identify potential process improvements



•         Provide excellent customer service to internal and external clients and customers



•         Prepare documentation for customer reviews


  • Perform other related duties and assignments as required and as assigned by supervisor or other management

  • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Job Requirements

QUALIFICATIONS



•         Must be at least 18 years old



•         Bachelor’s degree or equivalent experience as a top tier customer support professional with an intermediate understanding of business technical needs, such as routers, technical architecture an renewal services



•         2 years of experience as a top tier customer support professional



•         Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.).



•         Intermediate excel skills to include macros, vlookups and the ability to view, analyze and consolidate large amounts of data



•         Strong data analytics skills



•         Working knowledge of Power Bi (user) and prefer experience using Tableau (user)



•         Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

Job Snapshot

Location US-GA-Work From Home
Employment Type Full-Time Employee
Pay Type Year
Pay Rate $43,000.00 - $47,000.00 /Year
Store Type Information Technology
Other Compensation: 0
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Company Overview

Teleperformance - Niche

Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a Teleperformance.com address. We DO NOT use personal eMail addresses to send official correspondence. Learn More

Contact Information

US-GA-Work From Home
Jason Chiever

Snapshot
Teleperformance - Niche
Company:
US-GA-Work From Home
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
$43,000.00 - $47,000.00 /Year
Pay Rate:
Information Technology
Store Type:

Job Description

PURPOSE OF POSITION


Proactively manage business customer relationships and provide insight on usage, needs and value added services and products.  


 


PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS



•         Customer management including proactive outbound communication



•         Compile specifications, requirements and other customer specific documentation, usage, specifications and insights



•         Provide creative recommendations to customers, including additional or alternate products or services



•         Track and manage scope, schedule and costs for project implementation



•         Manage tasks and deliverables from customer and client



•         Analyze customer reports and make suggestions to optimize products



•         Identify potential process improvements



•         Provide excellent customer service to internal and external clients and customers



•         Prepare documentation for customer reviews


  • Perform other related duties and assignments as required and as assigned by supervisor or other management

  • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Job Requirements

QUALIFICATIONS



•         Must be at least 18 years old



•         Bachelor’s degree or equivalent experience as a top tier customer support professional with an intermediate understanding of business technical needs, such as routers, technical architecture an renewal services



•         2 years of experience as a top tier customer support professional



•         Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.).



•         Intermediate excel skills to include macros, vlookups and the ability to view, analyze and consolidate large amounts of data



•         Strong data analytics skills



•         Working knowledge of Power Bi (user) and prefer experience using Tableau (user)



•         Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

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Account Representative with Data Analyst abilities Apply now