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Account Analyst

Job Description

The Account Analyst will be responsible for providing project and service support to clients and their teams, and for facilitating day-to-day project management, execution, and reporting. The Account Analyst will also act as a resource to support the efforts of sales executives and Account Managers for servicing and managing a specific account or segment of business. By working within a team environment, the Account Analyst will help achieve the goals of accurate project execution, meeting target margins and ensuring customer satisfaction.

Essential Duties

  • Support Account Managers by maintaining a working knowledge of client programs, objectives, and expectations

  • Create and develop summary reports for clients and analyze client data to improve existing service programs

  • Identify issues and work in conjunction with Account Managers and field support personnel during the issue resolution process

  • Ensure internal timelines are met and that changes are communicated appropriately

  • Work with clients to create project specific merchandise plans/planograms within specifications

  • Schedule and attend audits with field managers to determine client program objectives

  • Actively participate in client service team meetings

  • Attend and actively participate in client and field annual/bi-annual meetings

  • Other duties as assigned

Job Requirements

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be detail oriented
  • Must be customer service oriented
  • Must have exceptional communication and interpersonal skills

Education and Experience Requirements

  • Bachelor's Degree in Marketing, Management, or a related field
  • 1 - 2 years of retail merchandising and customer service experience required
  • Background in logistics, supply chain management, or operations management is highly desired

Travel Requirements

Approximately 10% travel is required for the Account Analyst. Overnight stays may be required throughout the work week as dictated by business objectives and district boundaries.

Job Snapshot

Location US-TN-Nashville
Employment Type Full-Time Employee
Pay Type Year
Pay Rate $45,000.00 - $50,000.00 /Year
Store Type Management, Strategy - Planning, Retail
Other Compensation: 0
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Company Overview

Driveline Retail

At Driveline, we provide brands, manufacturers and retailers the highest quality dedicated retail merchandising services available in the industry. That's not just a goal. Quality performance is embedded in our culture from our experienced management team to the 12,000+ W2 certified field associates. We use proprietary technology to guarantee the assignment of the most qualified and trained field associates and project managers to every project. Once the assignment is complete, we put our proven workflow into action to deliver unbeatable speed-to-shelf. We complete projects in days, not weeks. Project completion is verified through our industry leading Smart Project technology. Driveline is the largest non-broker merchandising agency in North America. We cover the continental United States including Alaska and Hawaii as well as the Puerto Rico, the Virgin Islands and Guam. We work for national and regional retail chains covering more than 85,000 retail doors across the country. Learn More

Contact Information

US-TN-Nashville
Snapshot
Driveline Retail
Company:
US-TN-Nashville
Location:
Full-Time Employee
Employment Type:
Year
Pay Type:
$45,000.00 - $50,000.00 /Year
Pay Rate:
Management, Strategy - Planning, Retail
Store Type:

Job Description

The Account Analyst will be responsible for providing project and service support to clients and their teams, and for facilitating day-to-day project management, execution, and reporting. The Account Analyst will also act as a resource to support the efforts of sales executives and Account Managers for servicing and managing a specific account or segment of business. By working within a team environment, the Account Analyst will help achieve the goals of accurate project execution, meeting target margins and ensuring customer satisfaction.

Essential Duties

  • Support Account Managers by maintaining a working knowledge of client programs, objectives, and expectations

  • Create and develop summary reports for clients and analyze client data to improve existing service programs

  • Identify issues and work in conjunction with Account Managers and field support personnel during the issue resolution process

  • Ensure internal timelines are met and that changes are communicated appropriately

  • Work with clients to create project specific merchandise plans/planograms within specifications

  • Schedule and attend audits with field managers to determine client program objectives

  • Actively participate in client service team meetings

  • Attend and actively participate in client and field annual/bi-annual meetings

  • Other duties as assigned

Job Requirements

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be detail oriented
  • Must be customer service oriented
  • Must have exceptional communication and interpersonal skills

Education and Experience Requirements

  • Bachelor's Degree in Marketing, Management, or a related field
  • 1 - 2 years of retail merchandising and customer service experience required
  • Background in logistics, supply chain management, or operations management is highly desired

Travel Requirements

Approximately 10% travel is required for the Account Analyst. Overnight stays may be required throughout the work week as dictated by business objectives and district boundaries.

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Account Analyst Apply now