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Quality Engineer job in New York at UnitedHealth Group

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Quality Engineer at UnitedHealth Group

Quality Engineer

UnitedHealth Group Work From Home, NY Full-Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) This role will be responsible for development, maintenance, and execution of manual / automation scripts for Contact Center applications. Quality Engineer will be responsible for all phases of functional and automation testing. This person should be able to manage multiple projects simultaneously and coordinates with other teams to ensure deadlines are met and application quality and performance meets standards before production implementation. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities:

  • Effectively plan, define test Strategy/Test Cases, provide QA estimates, provide test management and Test Reporting throughout the Testing cycle
  • Create, modify, and execute automated scripts in Cyara
  • Create test cases, perform manual/automated testing and log detailed defects in Rally
  • Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
  • Work closely with product owners and scrum masters to determine acceptance criteria for testing
  • Should be able to understand the technical details of the product and assist development team in trouble shooting issues
  • Should be able to analyze quality of the product before rolling to customers by analyzing and validating defect leakages
  • Provide QA reports and metrics to leads and management teams
  • Communicating with QA Lead, Dev Lead and Technical Managers on the activities about the project work through e-mail, written and verbal
  • Create and maintain test case repositories for reusability
  • Documentation of all the enhancements team worked during the period
  • Experience in testing Genesys call routing, CTI custom softphone applications is a plus

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree OR 3+ years of experience with software quality engineering
  • 3+ years of experience in software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI and Agent Desktop and call routing)
  • 1+ years of experience in Cyara automation tool
  • 1+ years of experience using log verification tools such as Splunk

Preferred Qualifications:

  • Experience with SaaS products, Agile/Scrum, Devops
  • Experience with relational databases such as Oracle and MS SQL Serer
  • Proficiency in MS Office (Visio, Word, Excel, Outlook, PowerPoint, Access)
  • Previous experience with working across onsite and remote/offshore team members
  • Experience in testing Genesys call routing, CTI custom softphone applications (IVRs validation is a plus)
  • Experience using Agile Central and other test management tools

Soft Skills:

  • Excellent problem solving and analytical thinking abilities

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) •All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives  

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO, #GREEN

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